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Level 1

Bank account got disconnected.

So the link that Quickbooks uses to talk with Bank of America changed which disconnected all our accounts.  When I reconnected the first, it came up with months of duplicate data.

What can I do?

Side note, we are considering exporting all our data to re-import as we want to downgrade our account.  So if this helps we can do it at the same time;  we are on the plus and funcationally we need a 2 user version of simple start so we will be going to esseintials.

 

Thanks,

Michael

1 Comment
Highlighted
Level 15

Bank account got disconnected.

There is no contractual agreement between the banks and intuit to provide that download service, and any changes the bank makes that affects that connection may break your connection. Several local banks have stated they will no longer support live feeds, since their support people spend way too much time on issues that are not the banks problems.

 

Until, if, they get it fixed, you can log into your bank site, and look for a download that uses any of the following file types, that download can be imported into QB (.qbo, .qfx, .ofx). TO import, if I remember right, top right corner under update QBO is the link to import that manually downloaded file.

 

Not much consolation or help I know, but this user community can not affect Intuit operations.

 

downgrade, no reason to export, and if you did not all data would do so successfully anyway

to downgrade the subscription

1) Login to QB Online like normal.
2) Paste this link https://qbo.intuit.com/app/changeplan
3) It shows you choices to downgrade. Pick one and click next to see what features will be disabled.
4) Confirm it, and log back in.

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