Bank account has stopped auto updating again. Credentials are correct

It's great to have you here in the Community, @meaton. Let's resolve the issue so you can get through this and have your bank account updated automatically.

Before we get started, may I know what bank you're using? Is there any error message received while updating? Any additional information is much appreciated, as this will help me check if there are similar reports or cases from other users.

To help you fix this, we can consider performing troubleshooting steps to rule out the possibility of a webpage issue. I'd suggest going through your financial institution's website using a private browser. You can use these keyboard shortcuts to open one:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If the bank account is automatically updating again, you can go back to the regular browser and clear its cache.

To further investigate the issue you've encountered, I'd recommend reaching out to our Customer care Team.

I've added some helpful references to help you handle your bank transactions in QBO:

• Categorize and match online bank transactions in QuickBooks Online.
• Reconcile an account in QuickBooks Online.

@Meaton, I'm rooting for your success in getting this sorted out. If you have any additional questions, feel free to comment below. I'll be here, ready to assist you once again. Keep safe!

I have gone through all these steps. There is no error message and QBO indicates that the account is up to date but it does not change or update the account records. There is no error or issue at the bank.

This issue is a program issue that your engineers spent 2 weeks fixing in October. It failed again in November and was fixed and has now failed again in December.

I have another call into your help team.

Hi there, @meaton.

Thanks for following up with us and letting us know you have spent time with our support. I'd love to look further into this for you. Can you tell us your bank's name? I'll check if there are any updates.

Looking forward to your response.

Key bank

Thanks for your swift response, @meaton.

Based on our records, it shows we have an active investigation for Key bank. 

I know how you want your transactions updated in QuickBooks. At this point, I'd recommend contacting our Customer Care team again so we can link your account to the case. That way, you'll be notified through email about its progress.

Feel free to message again if you have additional banking concerns. We're always here to guide you more.