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Level 1

Bank account password is not updating

I am trying to update account info for my bank account and although I know I am enterring the correct password it seems to auto-populate the prior password after I click continue and so it says sign-in not working.  Any idea on how to get the prior password out of the system?

5 Comments
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QuickBooks Team

Bank account password is not updating

This happens if the credentials on your bank's website is not updated yet, sdsteuber.

QuickBooks Online will always try to connect to your bank first to know if there has been a recent update. Let's log in to your bank's website to update your credentials.

Once done, go back to QBO and follow these steps:

  1. From the left menu, select Banking.
  2. On the Banking page, select the correct account and click the Update button.
  3. Click the Edit (pencil) icon next to the bank name.
  4. Select the Edit sign-in info, and then enter your updated bank website username or user ID and password.
  5. Select Save and connect. QBO will then try to connect with your bank to verify your information.
  6. Once you see a confirmation message, select I'm done, Let's go!.

I'd be happy to know if you've successfully updated your login credentials. Please leave a reply if you have more questions.

 

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Level 1

Bank account password is not updating

My bank account needed a new password.  It changed it.  Now I cannot get it to work on Quickbooks.  It is changed at the bank.  I just logged on with it.

 

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QuickBooks Team

Bank account password is not updating

Hi there, @acrowley.

 

Please allow me to join the thread so you'll be able to update your bank's new password in QuickBooks Online (QBO).

 

You can't change your financial institution login information in QBO, as mentioned by my colleague SophiaAnnL, you must log in to your financial institution's or bank's website first to make the necessary changes.

 

For the detailed steps and instructions, you can follow the steps provided above.

 

On the other hand, you can also check this article for additional reference: How to update your bank account sign-in information.

 

I'm always here to help you if you have any other banking concerns, just add a post/comment below. Have a great day ahead!

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Anonymous
Not applicable

Bank account password is not updating

Ever since you QBO update occured, I have to reset the connection for each account with tied to JP Morgan/Chase....every-time.  I believe it has something to do with a "token"    though i have followed every instruction - still not working, and is extremely upsetting for my clients and I

 

 

 

 

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QuickBooks Team

Bank account password is not updating

Hello there, @Anonymous.

 

Let me route to the best help available.

 

Since the troubleshooting steps provided above doesn't work, I encourage contacting JP Morgan/Chase bank support team. This way, they can further check on this issue and help you update your bank account password.

 

You can get in touch with one of their representatives through this link: https://www.jpmorganchase.com/corporate/Home/contact-us.htm

 

Please feel free to leave a comment below if you have any other concerns.

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