I am trying to update account info for my bank account and although I know I am enterring the correct password it seems to auto-populate the prior password after I click continue and so it says sign-in not working. Any idea on how to get the prior password out of the system?
This happens if the credentials on your bank's website is not updated yet, sdsteuber.
QuickBooks Online will always try to connect to your bank first to know if there has been a recent update. Let's log in to your bank's website to update your credentials.
Once done, go back to QBO and follow these steps:
I'd be happy to know if you've successfully updated your login credentials. Please leave a reply if you have more questions.
Hi there, @acrowley.
Please allow me to join the thread so you'll be able to update your bank's new password in QuickBooks Online (QBO).
You can't change your financial institution login information in QBO, as mentioned by my colleague SophiaAnnL, you must log in to your financial institution's or bank's website first to make the necessary changes.
For the detailed steps and instructions, you can follow the steps provided above.
On the other hand, you can also check this article for additional reference: How to update your bank account sign-in information.
I'm always here to help you if you have any other banking concerns, just add a post/comment below. Have a great day ahead!
Ever since you QBO update occured, I have to reset the connection for each account with tied to JP Morgan/Chase....every-time. I believe it has something to do with a "token" though i have followed every instruction - still not working, and is extremely upsetting for my clients and I
Hello there, @Anonymous.
Let me route to the best help available.
Since the troubleshooting steps provided above doesn't work, I encourage contacting JP Morgan/Chase bank support team. This way, they can further check on this issue and help you update your bank account password.
You can get in touch with one of their representatives through this link: https://www.jpmorganchase.com/corporate/Home/contact-us.htm
Please feel free to leave a comment below if you have any other concerns.