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xing6666
Level 1

Bank accounts, credit cards not syncing, missing information... QB is a mess.

All of a sudden all of our bank accounts stopped syncing. Our Bank of America account stopped first, then none of our accounts (credit cards, second bank account with another institution) all stopped updating. The little circle would just keep spinning forever and not update.

 

I disconnected ALL of the accounts. Now:

 

-Our BOA account says it's linked and updated, but none of the new transactions show.

-Our Chase CC shows connected and updated but shows zeros and no transactions.

 

Everything is a complete mess now - I can't balance our accounts and we're running days in arrears. I thought this was a temporary issue, but there is clearly a bigger problem here. I've tried disconnecting and reconnecting the accounts again. I've tried starting the import at different dates (starting at beginning of year, or beginning from where we left off, etc...). Nothing works. I swear I spend more time fixing problems that this software causes than actually using it!!! So upset!

1 Comment 1
LieraMarie_A
QuickBooks Team

Bank accounts, credit cards not syncing, missing information... QB is a mess.

We recognize the inconvenience caused by this, @xing6666. This isn't the kind of service we wish you to have.

 

This missing transactions issue with Bank of America and Chase has been reported. Rest assured that our engineers are working on a fix.

 

I recommend contacting our Customer Care Support team. This way, you'll be added to the list of affected users and receive email updates of the investigation's status. I've included the steps to contact support below. 
 

  1. Click the (?) Help icon in the upper right-hand corner of the dashboard.
  2. Select Talk to a Human.
  3. Enter a short description of your concern and press Enter. You may provide these investigation numbers:
    • INV-79688 Bank of America
    • INV-75536 Chase Bank
  4. Click I still need a human.
  5. Select Contact Us to connect with our live support.
  6. Choose Get a callback.
    help.JPG

 

In the meantime, you'll want to manually upload transactions to keep you updated.

 

I appreciate your patience as we work through this. If you have any other concerns, please don't hesitate to drop a comment below. Take care always.

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