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Brends
Level 1

Bank accounts stopped updating 3 days ago (First National Bank)

Hi, I have 2 problems I really need help with:

1) All 5 business accounts on my online QuickBooks bank accounts were updating until 3 days ago when 2 of them stopped updating. I had this problem 2 weeks ago when one of the accounts stopped for almost a week; I called QuickBooks and they didn't know what the problem was but said it would take approx a week for it to be looked at. After about 4-5 days the bank account started updating again (not sure what the problem was but was very relieved it was working). Now just over a week later 2 of my bank accounts have stopped updating.  I'm not sure why it keeps stopping - it is very frustrating, especially as year-end is coming up at the end of this month and I have so much work to do.

2) In the meantime I thought I would try to manually download the online transactions from my bank website (I bank with FNB - First National Bank) and none of the format options i.e. CSV and the OFX worked. On QuickBooks I get an error message saying they are not the correct file type but both of these are listed on the QuickBooks options for downloading?  Any help would be greatly appreciated? Thx

3 Comments
ShiellaGraceA
QuickBooks Team

Bank accounts stopped updating 3 days ago (First National Bank)

Hi Brends,

 

You'll want to contact QuickBooks Customer Care Support. This way, we can investigate further and create a case for you.

 

In addition to the error in downloading the file, our Support Team can also check to see the correct format of the file.

 

Here's how to speak with one of our phone agents: 

  1. Click Help at the top right.
  2. Click Contact us.
  3. Type "WebConnect" in the We'll connect you with the right person or answer field.
  4. Click Connect.

Let us know if there's anything else you need. We're always here to help you.

Brends
Level 1

Bank accounts stopped updating 3 days ago (First National Bank)

Hi I live in the States but the companies are registered in South Africa, so I only had the option of e-mailing for help, which I did. The reply came and unfortunately it didn't help; it would be much simpler  and quicker to speak to someone directly. Looks like it is going to be a long process of back and forward in e-mails. In the meantime I still can't update my bank accounts.

Catherine_B
QuickBooks Team

Bank accounts stopped updating 3 days ago (First National Bank)

Thanks for getting back to us, Brends. 

 

We only have the email option in reaching out to our support for non-US users. You'll want to contact our phone support team from US to look into your account. 

 

Here's how: 

  1. Click this link: https://help.quickbooks.intuit.com/en_US/contact
  2. Choose QuickBooks Online on the prompt.
    (If it doesn't appear, choose the product at the upper-right corner)
  3. In the What can we help you with? section, select Running your business in QuickBooks and then Banking
  4. Scroll down to the page and then click the Get Phone Number button. 

Let us know if you have other concerns.

 

 

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