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Gary Fulmer
Level 1

Bank Balance

received an email that case #52870481 was fixed with my account, however, the amount that quick books says I have vs what is in the account is still wrong and not sure what I am to be doing since they account does not start off with the correct amount.  We created a new account three times and the amount that Quick Books indicates is not the correct amount vs what is in the account.

Please see the emails below to indicate what the issue was at the beginning of the case number.  Even though it indicates it has been fixed, it is not.

Tia

3 Comments
FritzF
Moderator

Bank Balance

Thanks for posting here in the Community, @Gary Fulmer.

 

I appreciate you for providing the case number of your issue. I'm here to help make sure that the discrepancy between the balances of your Bank and QuickBooks Online is fixed.

 

Since Community is a public forum, we're unable to pull up your account and review the case number you've provided for security purposes. Just to confirm, did you receive an error message when you reconnect your bank to the newly created account? If so, may I know what specific error did you get?

 

Once I know this, I'll be able to work towards getting you the fastest resolution. You can leave a comment below by clicking the Reply (green) button to add more details.

 

Looking forward to your response and providing further help. Take care always!

Gary Fulmer
Level 1

Bank Balance

No, there is no error coming up.  It says updated.  I updated the bank account and the amounts are still off by $20,000, not a small amount as you can see.  

 

From the start, myself and support tried starting new accounts 3 times with the same amount that quick books sees versus what is in the bank account.  Was on the phone with a human for more than 3 hours trying to get it fixed.  She then put it to a tier 2 support person.  They are now saying the issues if fixed when it clearly is not.  If there is a phone number to call to talk with a tier 2 support person, I would be more than glad to do that.

Angelyn_T
QuickBooks Team

Bank Balance

Hello there, @Gary Fulmer.

 

I'll make sure to let our Customer Care Team know about this to ensure you won't go through this kind of experience again.

 

As mentioned above, Community is a public place that everyone can access and search. With that being said, I don't want your information displayed here for the security of your account. It would be best to get back to our QuickBooks Support so they can check your case with the previous representative.

 

For the support's contact information:

 

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose QuickBooks Online.
  3. On the Contact Us page, click a topic.
  4. Click on the Get Phone Number button under Here's how to connect with a QuickBooks expert to see the support number.

Feel free to drop by if you have any other concerns. We're always here to help!

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