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robliou
Level 1

Bank Deposits are failing now? New bug?

QB Pro user here for over 9 months- things were working fine mostly, but today, after doing a batch receipt of multiple payments, the received payments do not show up under 'Bank Deposit.' Hence, I cannot actually deposit these received payments into my bank account. 

 

Why is this happening all of a sudden? Is it a bug?

 

Also, I would like to report another bug, though it likely has more to do with QBO Developer- I noticed that when I do a batch processing of invoices using QBO API, under QB v.75, the batch gets processed twice. I switched back to v.74 and the batch processing works fine as normal.

 

Thanks,

Solved
Best answer March 26, 2025

Best Answers
NicoleAscencionS
QuickBooks Team

Bank Deposits are failing now? New bug?

You can check your Company Preferences to ensure that the payments will show under Bank Deposit, robliou. Let me guide you through the process.

 

First, please check whether the received payment is set to deposit directly into your bank account instead of the Undeposited Funds. This setting could be the reason the payment is not appearing in the Bank Deposit section. To resolve this, make sure the default deposit account is the Undeposited Funds.

 

Here's how:

 

  1. Go to the Edit menu and choose Preferences.
  2. Select Payments from the list.
  3. Click the Company Preferences tab.
  4. Under Receive Payments, tick the box beside Use Undeposited Funds as a default deposit to account.
  5. Hit OK.
    image (4).png

If the issue still persists after doing the steps above, it may be due to data damage. To fix this, you need to verify and rebuild your data. This process will scan your file for potential data issues or corruptions and resolve any detected problems by repairing the file.

 

You can follow this article for a detailed instruction: Verify and Rebuild Data in QuickBooks Desktop.

 

Furthermore, I recommend you to send a feedback about your experience with using the QBO API when doing batch invoices. You can visit these links to submit a suggestion:

 

 

Additionally, to ensure that your business's financial records match your bank statements, check out this material: Reconcile an account in QuickBooks Desktop.

 

Keep in mind the Community is always here to support you regarding managing your customer transactions in QuickBooks Desktop. Feel free to return to this thread whenever you need, and we'll respond promptly. 

View solution in original post

3 Comments 3
NicoleAscencionS
QuickBooks Team

Bank Deposits are failing now? New bug?

You can check your Company Preferences to ensure that the payments will show under Bank Deposit, robliou. Let me guide you through the process.

 

First, please check whether the received payment is set to deposit directly into your bank account instead of the Undeposited Funds. This setting could be the reason the payment is not appearing in the Bank Deposit section. To resolve this, make sure the default deposit account is the Undeposited Funds.

 

Here's how:

 

  1. Go to the Edit menu and choose Preferences.
  2. Select Payments from the list.
  3. Click the Company Preferences tab.
  4. Under Receive Payments, tick the box beside Use Undeposited Funds as a default deposit to account.
  5. Hit OK.
    image (4).png

If the issue still persists after doing the steps above, it may be due to data damage. To fix this, you need to verify and rebuild your data. This process will scan your file for potential data issues or corruptions and resolve any detected problems by repairing the file.

 

You can follow this article for a detailed instruction: Verify and Rebuild Data in QuickBooks Desktop.

 

Furthermore, I recommend you to send a feedback about your experience with using the QBO API when doing batch invoices. You can visit these links to submit a suggestion:

 

 

Additionally, to ensure that your business's financial records match your bank statements, check out this material: Reconcile an account in QuickBooks Desktop.

 

Keep in mind the Community is always here to support you regarding managing your customer transactions in QuickBooks Desktop. Feel free to return to this thread whenever you need, and we'll respond promptly. 

FishingForAnswers
Level 10

Bank Deposits are failing now? New bug?

@NicoleAscencionS  They use QBO.

robliou
Level 1

Bank Deposits are failing now? New bug?

Nicole, 

 

Thanks for your response. Indeed, if I select my bank account for direct deposit, the deposit fails to show up, but if I select Undeposited Funds, then it will show up under bank deposit. Not quite a bug, but an interesting quirk.

 

As for the issue with the API, I will leave a message at the QBO Developers forum so they are aware.

 

Thanks,

Rob

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