Bank error 324

I want the error message to stay out of your way, Susan. 

I understand how important it's to connect the bank to QuickBooks Online. Allow me to provide an alternative way, so you can review your transactions in your account speedily. 

Error 324 means QuickBooks can't find the account you set up when it tries to connect to your bank or credit card's website. We're currently investigating this error message that you have. Our engineers are already working toward correcting the issue as soon as possible.

Along with that, I suggest you interact with our QuickBooks support to add you to the list of affected users. Rest assured that once the connection is re-established, QuickBooks will notify you by email. 

Here's how to reach our support: 

1. Go to the Help menu, then choose Contact Us. 
2. Type your concern in the box and hit Let's talk. 
3. Choose either Get a call or Start a chat. 
4. Complete the needed information, then submit the request. 

Make sure to contact them within business hours to ensure a swift response.

As a workaround, I'd recommend importing the bank transactions manually. This way, you can categorize and reconcile the account regularly. 

Follow the steps below: 

1. Sign in to your bank website and follow the instructions to download your transactions as a comma-separated value (CSV) file.
2. Go to the Banking tab on the left side.
3. Click the Link account drop-down and choose Upload from file.
4. Tap Browse and pick the data.

        5. Review all the fields, then tap Next.

        6. Click Let's go to complete the process.

For more information, check out this article: Manually upload transactions in QuickBooks.

• Fix bank upload errors in QuickBooks
• What to do if you get a bank error or can't download transactions in QuickBooks

I'd be happy to listen and help if there are other problems with your account. Please leave that in the comment section below and I'll get you back shortly. Be safe, Susan. 

I'm having the exact same problem and nothing QB recommends works. I've had a QB rep call me, take over my computer and then give up and say it'll eventually be fixed b/c they're working on it, but nothing has been fixed.

Let me help share insights about the connection of your bank account, @kfine.

Currently, we have an ongoing issue where customers, like you, receive Error 324 for Wells Fargo in QuickBooks Online Banking Feeds. We're also unable to provide the exact turnaround time as our engineering team is all hands working to fix this as soon as possible.

Since you've already reached out to our Customer Care Support, updates about this error are sent via email message. For now, it's best to download a CSV file of your bank transactions and import it using the steps outlined in this article: Manually Upload Bank Transactions into QuickBooks Online.

Finally, I'm adding this reference to review your bank transactions after uploading and putting them in the correct accounts: Categorize and Match Online Bank Transactions in QuickBooks Online.

We appreciate your patience as we're working on this connection error. Please let me know in the comments below if you have any other questions. Take care and stay safe!

@kfine 

As another option, utilize MT Online for the time being. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. 

https://www.moneythumb.com/?ref=110

I am having exact same problem, I have reached out to QBO and wells fargo for a solution so far not solution from either except to do a manual download which is not really the solution needed here.  I don't have this issues with any other bank, so i am giving it 30 more days my next step is switch bank for this accounts.

I am still having bank error code 324. This has been going on for months. Very annoying. All the fixes that Quickbooks reps tell me to do, don't work. I am paying a monthly fee and not getting my money's worth. Why is it taking months and months to figure out this issue??? Very hard to keep my accounts correct when I can't upload from the bank. Also keeps my register wrong because I can't upload debit card purchases. I have desktop Quickbooks for another business and have no trouble, only with quickbooks online. PLEASE FIX THIS PROBLEM!!!!!!

HI, Are you having this problem with Wells Fargo bank ?  I used to have this problem with Wells Fargo since Dec 2021 no one could fix so I ended up switching to JP Morgan chase.. problem solved !!!

Yes, the problem is with Wells Fargo. I checked with the bank and they said problem is with Quickbooks not the bank. Does JP Morgan have a similar program to Quickbooks? Thanks for your reply.

Not a software, Chase has connection interface to quickbooks so you can download your transaction into your financial software, as you were doing with Wellls Fargo.

“All hands” working on this and here it is a month and a half later and no result? That’s pretty awful.

I understand how efficient online banking is to your business, @kfine.

As of now, we haven't received any updates yet. Rest assured that our engineers are currently investigating and working on an immediate fix. For now, you'll have to upload your bank transactions manually to keep you updated.

I appreciate your patience as we work through this, @kfine. If you have any other concerns, please don't hesitate to drop a comment below. Take care.

I just called Quickbooks again and they give the standard reply working on it. UGH. I also asked for compensation for this being a huge problem and was told NO! I have been having this issue for way too long. I am beginning to think their "engineers" have no clue. I feel your pain kfine.

All hands have been on this since November.  They must be exhausted.

I understand how important it is to keep your business running smoothly, @TH76.

I've checked here on my end and found out the investigation is still ongoing. Rest assured our engineering team is working with your bank for a permanent fix and update you as soon as possible.

If you haven't contacted our support team, I recommend doing it so. This way, you'll be added to the list of affected users and be notified via email of any updates. I'll show you how.

1. Go to the (?) Help icon in your QuickBooks Online (QBO) account
2. Select the Search tab.
3. Click Contact Us.
4. Enter a brief discussion of your concern and click Continue.
5. Select either Chat with us (if you preferred messaging) or Give us a call.

You can also utilize this article for the complete details: QuickBooks Online Support. 

In the meantime, you'll want to manually upload your transactions in QBO to keep your records up-to-date.

Once you're al set, you might want to check out this article that can guide you in seamlessly matching your accounts: Categorize and match online bank transactions in QuickBooks Online.

Please bear with us as we're working to fix this as soon as possible. If you have any other concerns about your transactions or with QBO, please let me know in your reply. I'll be around to assist you. Keep safe!

I posted about WF and QBO connecting error months ago, and I keep finding more and more folks having same issues.  The only way it connects for me is to log into QBO, click Update, when you get the error "Reconnect bank accts", click it, wait for that to stop, then close out, re-log in, and it should connect, it does for me, so for several months that is my new procedure, calling it the "2-step connect"!

You are not alone! I have had this issue since Dec 2021, and all I get is the below email from Intuit every few weeks. And what truly stinks, is that the QB Pros on the community don't seem to be aware of it and keep telling us to try this and that! It is an INTUIT problem that must be fixed now! Good Luck!!

Online Banking Error 324

We understand the frustration of not having this function as expected, and the importance of getting this resolved as quickly as possible. Please know that we are working to identify the cause in an effort to provide a solution and will provide updates regarding the status of this issue via email. Thank you for your continued patience regarding this issue.

I posted about WF and QBO connecting error months ago, and I keep finding more and more folks having same issues.  The only way it connects for me is to log into QBO, click Update, when you get the error "Reconnect bank accts", click it, wait for that to stop, then close out, re-log in, and it should connect, it does for me, so for several months that is my new procedure, calling it the "2-step connect"!

You are not alone! I have had this issue since Dec 2021, and all I get is the below email from Intuit every few weeks. And what truly stinks, is that the QB Pros on the community don't seem to be aware of it and keep telling us to try this and that! It is an INTUIT problem that must be fixed now! Good Luck!!

Online Banking Error 324

We understand the frustration of not having this function as expected, and the importance of getting this resolved as quickly as possible. Please know that we are working to identify the cause in an effort to provide a solution and will provide updates regarding the status of this issue via email. Thank you for your continued patience regarding this issue.

As of today I can no longer manually upload a transaction file.  So I'm not happy, but at least I'm not alone in my suffering!  I spent an hour on chat with customer support and the result of that was it has to be "escalated" which means it's going into a black hole.  Ugh!

Since it is hockey playoff season... Do you believe in Miracles?!?!? :)  Yes, my error 324 has stopped as of 5/2/22!!  It only took 5 months to fix, dang those hands must be pooped and now need 5 months off!  In all seriousness, this is very sad for QBs, and I for one will not recommend QBOs because of this issue.  I also use Desktop for other clients and am happy, but Online, not so much!  Good luck to you all with this problem, hoping if mine is fixed that means all who use Wells Fargo are also fixed.  Go Rangers and Canes!

And today it has stopped working again.  Thanks for the productivity buster QBO.

Thanks for checking the Community to find solutions to resolve the 324 error, @TH76.
                                                                                                                                                                                        

We've received similar reports from other users who are getting the Error 324 when connecting to Wheels Fargo. This is a current issue, and our product engineers are looking for a permanent fix for this unusual behavior.

While there isn’t any workaround available, I recommend you get in touch with our QBO Care Team to sign up for the list of affected users. You’ll be notified via email once there’s progress about the investigation.

If you haven't contacted our phone support yet, I'd recommend reaching out to them. This way, they can add your account details to the list of affected users and provide you an update once a fix becomes available.

You can follow our updated steps on contacting them:

1. Click Help in the upper right-hand corner of QBO.
2. Tap Talk to a human, then type in Talk to a human.
3. Select I still need a human.
4. Press Contact Us.
5. Choose a way to connect with us: Start a chat or Get a callback. 

You can also check out our support hours to ensure that we address your concerns on time.

Feel free to visit our Banking page for more insights about managing your company's income and sales transactions.

Never hesitate to tell us more about your queries with your bank transactions in QuickBooks Online. I'd be delighted to assist you.