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Level 1

Bank feed errors - Amex

I had the same error as many others with American Express updates - over a month ago it stopped working.  I disconnected and tried to reconnect without success.  I then set up the data transfer from the Amex side, which works once, then fails on the next update.  I also disconnected that and reconnected several times to get all of my data (tedious to do and causes errors with duplicate data transfers).  Now when I go back to QBO to connect to Amex via banking, it says my account is already connected to a bank feed, when it clearly is not.  It also would not let me connect the Amex feed to another new account I created - same error that the account was already connected to a bank feed when it was not.  How can I clear the bank feed connection and start over? 

5 Comments
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Moderator

Bank feed errors - Amex

Hello there, ammajo. 

 

Thank you for taking the time posting in the QuickBooks Community. I'd be to help happy share some solutions to reconnect American Express to QuickBooks Online and download your transactions. 

 

American Express support one connection only in QuickBooks. You’ll get a message that the account is already connected if you try to connect multiple accounts under one Amex login. The prior connections could experience inconsistent sync of the transaction.

 

If you're trying to reconnect a bank account, let's try connecting the disconnected bank account through your Chart of Accounts.

 

Here's how:

  1. On the left pane, select Accounting.

  2. At the top left, select the Chart of Accounts tab.

  3. Locate the account to connect.
  4. From the ACTION column, click View Register.

  5. Click Connect bank.
  6. Follow the prompts to connect your bank account.

After you connect the account, your transactions are automatically downloaded nightly. 

 

For more information, please check these articles: 

However, if you get the same result, feel free to reach out to our Phone Support. They can initiate a screen sharing session to get to the resolution quickly. 

 

That should do it. Keep me posted how it goes by leaving a comment below. I'll be happy to help you further.  

Highlighted
Level 1

Bank feed errors - Amex

Trying to re-connect clients Amex account in QBO.  Followed the steps above but do not get the "connect to bank" option.

 

Highlighted
QuickBooks Team

Bank feed errors - Amex

There are two possible reasons for this, dsocpa.

 

First, it could be that it's still connected to a different credit card or bank account. To check it, click the Edit from the View Register drop-down. On the pop-up, you'll see if it's still connected.

 

If the connected bank account is incorrect, you can check the Disconnect this account on save box to disconnect it. Then, you can follow the same steps above to connect the correct one.

 

Another possible reason is that the Account Type and Detail Type were changed. Once you clicked on the Edit button, you can modify the way you set it up.

 

banking 1.PNG banking.PNG

You'll want to check this article in case you need help about matching and categorizing your downloaded bank transactions.

 

If you have other questions about banking, let me know.

Highlighted
Level 1

Bank feed errors - Amex

The credit card account has previously been Disconnected Upon Save through the Chart of Accounts, like you are describing, so it does not give you the option to disconnect again. The problem is, QBO still thinks that it's connected, so you cannot reconnect. 

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QuickBooks Team

Bank feed errors - Amex

Hello there, @simmonsmel.

 

I'm here to lend a hand with your concern about reconnecting AMEX credit card with QuickBooks.

 

Since the Community is a public forum, I suggest contacting our Customer Support team. They have extra tools to help you investigate and fix the issue.

 

Here’s how to reach them:

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. Select Contact Us to connect with a live support agent.

Feel free to click the Reply button below if you have additional details of your concerns. We're always glad to help you. 

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