Bank Feeds Error - American Express

Glad you provided us some details about your concern, mmcguire85.

These errors can be caused by either the connection from your bank to QuickBooks and the company file.

You can contact the bank to verify if the activation of your Online services for AMEX is successful. This way, they can update the information if the payment didn't go through. 

However, if the bank confirms that there are no issues, we can perform some troubleshooting steps to fix them. But make sure that you create a backup copy of your company file before you proceed.

You can try to download the transactions in a test company file.

Like this:

1. Open QuickBooks.
2. Go to the File on menu.
3. Click on New Company.
4. Select Express Start.
5. Setup the Bank Feeds for the affected account
6. Then, try to download the transactions

If you didn't see any error, you can proceed by checking the compatibility of your file you downloaded from the bank.

Also, you need to check if your QuickBooks is up-to-date. This will help fix minor issues and sync your data properly. Here's an article on how to update your QuickBooks: Update QuickBooks Desktop to the latest release

Just click the reply button below if you have further questions about your concern. I'll be in touch. Have a nice week!

I am having the same issue and I tried the fixes you suggested but I still receive the same error message.

The test account does however send/receive correctly with no issues.

Hello there, @Sami3323.

Let's utilize the Rebuild Data tool so you can resolve the bank feed error you've encountered in QuickBooks Desktop (QBDT).

Based on your description, it seems you have a minor data issue with your company file. With this, I'd recommend utilizing the Rebuild Data tool. It's a built-in tool that can help automatically fix data issues with your company file. To do this, here's how:

1. Go to the File menu.
2. Select Utilities, then choose Rebuild Data.
3. On the QuickBooks Information window, select OK. Follow the onscreen steps to save a backup.
4. Let the tool repair your file. It may take some time.
5. When the tool finishes, select OK.
6. Go to the File menu.
7. Select Utilities, then choose Verify Data.
8. Let the tool check your file for data issues.

If the issue persists, continue performing the recommended solutions in this article, starting with Solution 2: Fix data damage on your QuickBooks Desktop company file.

If the recommended solutions above didn't remove the error, I encourage you to contact our Customer Care team. They can create a case to trigger an investigation and make sure to guide you with a fix.

Also, I'd recommend reconciling your accounts in QBDT regularly (every month). This helps monitor your income and expense transactions and detect possible errors accordingly. You may want to check out this article to help you in doing or fixing a reconciliation in QBDT: Reconcile workflow in QuickBooks.

Let me know if you have other banking concerns or questions about managing transactions in QBDT. I'll gladly help. Take care always, @Sami3323.

I tried all those and everything is showing as ok, I am now calling Quick books support

Hello Sami3323,

Sounds like a plan! Let me know how the conversation goes! If you need anything else, don't hesitate to connect with us. See you soon! 

So Customer Care could not help me unless I reinvested $500+, I am currently running and paid for Quickbooks Desktop Pro 2021.

What are my other options without re-invsting again?

Just checking to see if there is any other solutions available.