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BAM80
Level 1

Bank feeds importing old transactions that were previously deleted

I'm using QB Desktop Pro 2018 and have a credit card linked in the Bank Feeds area.  When I first added the CC it downloaded old transactions that I had already accounted for so I went through and clicked "ignore" and deleted the transactions.  Now whenever I update the bank feed for new data all the old transactions are downloaded again.  How do I stop the old transactions from showing up in my transactions list that I've previously deleted?  

3 Comments
Angelyn_T
QuickBooks Team

Bank feeds importing old transactions that were previously deleted

Thank you for adding a post and for the detailed information, @BAM80.

 

There are times that the account you've set up for bank feeds has a problem or maybe corrupted reason why you're getting this behavior. To isolate the problem, you can create a new account, then merge them.

 

To create a new account:

 

  1. Select Chart of Accounts from the Lists menu.
  2. Right-click on the page, then click on New.
  3. Tap on Bank, then Continue.
  4. Add the name of the account, then Save and Close.

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To merge the accounts:

 

  1. Choose Chart of Accounts from the Lists menu.
  2. Look for the new account created.
  3. Right-click on the account the select EditAccount.
  4. Change the name of the account the same to the name of the account connected to your bank feed.
  5. Hit Save and close. A pop-up will appear confirming about the merging of account, select Yes to confirm.

c1 4.PNG c1 5.PNG

 

Once completed, try updating your bank again.

 

Also, to achieve the steps seamlessly be sure to update QuickBooks Desktop to the latest release.

 

For additional reference about fixing bank feeds errors in QuickBooks Desktop, you can refer to this article: Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop.

 

Leave a comment below if you have any other questions. I'm always around to help. Have a nice day!

BAM80
Level 1

Bank feeds importing old transactions that were previously deleted

Thanks for your help.  I completed the steps you suggested but when I update bank information, old transactions that I have previously ignored/deleted are still being downloaded, again.  

 

I disabled the bank feed and re-added but still same problem.  

 

Any other suggestions?

 

Thanks!

JaneD
Moderator

Bank feeds importing old transactions that were previously deleted

Hi BAM80,

 

Since you've followed the recommended resolution above and still getting old transactions, I recommend working with our QuickBooks Technical Support Team, so we can check the bank connection with your QuickBooks company file.

 

You can follow these steps to reach them:

  1. From the Help menu, select Support.
  2. Scroll down to the Additional resources section and click on the Contact us link.
  3. Choose Need to contact Intuit Support, then select either Get Phone Number or Start a Message.

You're welcome to visit us again if you have other concerns in the future. We're always glad to help.

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