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Community Explorer **

Bank Feeds- Store credit/refund shows up as "Payment" rather then "Credit"

I make a purchase with my debit card, then return the item to the store. The QB bank feed shows the items that were refunded at the store as "payments" in check register rather than "deposits". How do I correct? (This happens on every single store credit/return.) QB Desktop Pro 2019

4 Comments
Moderator

Re: Bank Feeds- Store credit/refund shows up as "Payment" rather then "Credit"

It's nice to have you back here in the Community, @julie8856.

 

I'm here to help share some details on how bank transactions are transmitted to QuickBooks Desktop.

 

QuickBooks is dependent on how your financial institution sent us your bank transactions. That said, you'll need to reach out to your bank and verify the exact status of the refunded amount. If it shows incorrect, you can delete the transaction and record it manually.

 

To do that, please refer to the outlined steps found in these articles:

If you need additional assistance with recording the refund, you can always reach out to our Customer Care Team. They have the ability to run a remote-viewing session and guide you through the procedure.

 

These resources should get you back on track.

 

Please don't hesitate to reach out if you have any questions. Cheering you to continued prosperity.

Community Explorer **

Re: Bank Feeds- Store credit/refund shows up as "Payment" rather then "Credit"

The link that you sent shows the steps for me to provide a refund to a customer of my company. The refund that I am speaking of is a refund that I received from a vendor (ex: Best Buy). (An item was purchased at a vendor/retailer and then returned to the store.) Both dollar amounts, for the purchase and the return, show up as "payments" from the checking account once they are downloaded from the bank feed. (I realize that this is a bank issue now. Thank you for the last post.) I accidentally did a "quick add" in the bank feed transaction list for a few of the items before I realized what happened. So, I have several in the check register as double payments when it should actually be a zero amount and quite a few of them are still in the bank feed transaction list. Please advise how to correct the check register and what do do with the "retailer refund" items that are still in the bank feed. Thank you so much!

Community Explorer **

Re: Bank Feeds- Store credit/refund shows up as "Payment" rather then "Credit"

The link that you sent me was for a refund that would be issued by my company to a customer. What I am speaking about is a refund that my company received as a result of returning an item that was purchased at a retail store (vendor) and then returned to the store (vendor) by my company. The bank feed reported the purchase and the return of the item as "Payment" rather that the purchase as "Payment" and the return as "Deposit". This creates a double charge for the item rather that a purchase and refund, creating a zero balance. The bank feed did this for every refund in 2019. (I understand that this is a bank error now, thank you for the last post.) I accidentally did a "quick add" before I realized the issue for a few of the line items. So I have a few in the check register as double payments and several still in the bank feed that will not allow me to change form payment to debit. Please advise on how to correct the check register and how to fix the transactions still listed in the bank feed. Much appreciated!!!

QuickBooks Team

Re: Bank Feeds- Store credit/refund shows up as "Payment" rather then "Credit"

Hello there, @julie8856,

 

Allow me to step in and help correct your check register.

 

I suggest deleting the payments in your register since we're unable to reverse these entries coming from your bank. Then, manually enter the transactions by making a bank deposits to record them.

 

The deleted payments from the check register will be posted back to the For Review tab. What you need to do is exclude them so they won't create duplicates.

 

Here's how to exclude transactions:

  1. On your banking feeds, select the For Review tab.
  2. Mark the boxes for the payments.
  3. Click the Batch actions drop-down list, then select Exclude Selected.
  4. Excluded transactions are now listed under the Excluded tab for your to review.

You can refer to this article for your guidance with the steps above: How to exclude expenses from downloaded bank transactions.

 

If you need to reconcile your Chart of Accounts, please check this out for the detailed steps and screenshots: Reconcile your accounts.

 

Feel free to leave a comment below if there's anything else you need with correcting your check register. I'm always around here in the Intuit Community to help.