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MikW
Level 1

Bank Feeds

Some transactions, primarily direct deposit, ACH transactions and transfers are not downloaded in the Bank Feeds with all other transactions. These ignored transactions must be manually entered in order to reconcile an account. Please Help

3 Comments 3
Joyce_P
QuickBooks Team

Bank Feeds

You can manually update your bank account in the Bank Feeds screen to let these transactions downloaded in QuickBooks, MikW.

 

Here's how: 

  1. Go to Banking and select Bank Feeds.
  2. Click the appropriate bank account.
  3. Click the Refresh icon at the top right corner of the screen.

If they're still not showing, it's possible that your bank has some restrictions on what specific transactions they'll let you download in QuickBooks. Also, QuickBooks only accepts information from the bank. I'd suggest contacting them to verify why these transactions aren't showing in QuickBooks.

 

In case you'll have another bank feed concern in the future, here's a helpful article that you can read on: Get Started with Bank Feeds for QuickBooks Desktop.

 

I'd be right here if you need anything else. 

MikW
Level 1

Bank Feeds

Joyce,

This problem persists, no matter what I do. I have several business banking accounts with Huntington National Bank. I have contacted them several times. They say the only controls they have is to permit the connection, not what is downloaded. I login using their PC banking personal/business portal using direct connect with QB desktop professional services edition 2018. I have deactivated and reactivated each account several times, but to no avail. The download process executes without glitches, but with almost every download a random transaction or two does not download. Mostly these appear to be transfers, ACH transactions or direct deposits. I get no errors to indicate something did not transfer. The only way I know is by reconciling and then entering the missing transactions manually. Sure would like to find a fix for this! It's a real pain in an otherwise wonderful system.

Rea_M
QuickBooks Team

Bank Feeds

Hello there, MikW.

 

I appreciate you for providing complete details of what you've done to help resolve the issue.

 

I know how important it is to keep your accounts updated and do reconciliation smoothly. I'll make sure you're able to download all your bank feeds transactions in your QuickBooks Desktop account.

 

After contacting the Huntington National Bank and manually updating your accounts still unable to download your transfers, ACH transactions, and direct deposits, I'd recommend contacting our QuickBooks Desktop Support Team. They can track the cause of the issue and help you update your account.

 

In case you want to get notified once there's an ongoing investigation about your bank, you can visit this article and subscribe: QuickBooks Status. You'll automatically be updated via email along with the status.

 

Please let me know if you have other concerns. I'm just around to help.

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