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crob1
Level 1

Bank Feeds

No Matter what I do I cannot get Wells Fargo Direct Connect to download transactions. I have QB Desktop Pro 2018.

1 Comment 1
Catherine_B
QuickBooks Team

Bank Feeds

Hello there, crob1.

 

Let's ensure that QuickBooks Desktop has the updated release version for it to work well. Let me show you how: 

 

  1. Go to the Help menu and select Update QuickBooks Desktop.
  2. Click the Update Now tab and then Reset Update
  3. Select Get Updates to start and once done, close QuickBooks. 
  4. Open the company file and when prompted, accept the option to install the new release.

Also, update to the latest version of Internet Explorer. Once everything is up-to-date, you can visit the bank feeds to see if transactions are now downloading. If you received errors when refreshing bank feeds, you can look into this article: Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop.

 

Keep me posted if there's anything else that you need help with. Take care and have a great day!

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