cancel
Showing results for 
Search instead for 
Did you mean: 
dylanh724
Level 3

Bank of America Accounts Disconnected: Won't Reconnect. QBO Errors {{ftuErrorView}}

QBO has disconnected two of my Bank of America business accounts (1x checking; 1x credit card):

nkwrgda

Note the {{ftuErrorView}} -- It seems like a sloppy dev typo'd the template name of that view (it's likely supposed to show a block showing specific error info) or failed to handle this specific error. 

 

Clicking reconnect simply closes the popup >> waits a few seconds >> pops up again. There is some handshake not working.

 

Terrifyingly enough, this happened before with HSBC for a lot of people - and it took them 7 months to come up with a fix. No fix until AFTER tax season.

 

So many issues with manual uploads + resyncing later.... I hope I don't have to deal with this poor customer service  ever again. Live chat is already the worst, spending 30 mins to progress 3 sentences to BOT-like humans that barely speak English.

1 Comment 1
GraceC
QuickBooks Team

Bank of America Accounts Disconnected: Won't Reconnect. QBO Errors {{ftuErrorView}}

Hi @dylanh724.

 

I can say that this is a duplicate post. Please refer to this original post: https://quickbooks.intuit.com/learn-support/en-us/banking/hsbc-usa-bank-connection-not-working-for-l...

 

If there’s anything else you need help with, please feel free to visit us again. Have a great day!

Need to get in touch?

Contact us