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Level 1

Bank of America Bank Feeds Download Stopped working in QB Desktop



Till yesterday, I was able to download all my transactions automatically from the Bank Feed Center. However, since yesterday I am getting OL-393 error. I have not made any changes to the Bank login or any other items.


I have tried everything from here but the problem is still there -


I would appreciate your help with this.





1 Comment
Content Leader

Bank of America Bank Feeds Download Stopped working in QB Desktop

Hi there, Ramb123.


Thanks for sharing this info with me and letting me know what you've tried to resolve the error so far.


Since the OL-393 error is persisting even after trying the troubleshooting steps listing in the article, I recommend reaching out to a member of the Support Team. Agents have specialized tools, like screen-sharing, to take a closer look at your account and determine what's causing this issue. Here's how to contact an agent:


1. Press the F1 key on your keyboard.

2. Select Contact Us.

3. Enter Support in the field and click Continue.

4. From here you can choose to post here in the Community, message an agent, or set up a callback for a time that's convenient for you.


The following link provides these steps if you need them again in the future: Contact the QuickBooks Desktop Customer Support Team


You're welcome to follow up with me here and let me know how the conversation goes. I'll be here to help in any way that I can.

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