Thank you for contacting us today and for letting us know about the error when importing bank transactions, skline1967.
Let me help fix this so you can bring in bank transactions to QuickBooks. Before we start, you may want to check the following details below why you get the error.
- There’s a problem with your bank
- You have pending alerts on your online bank account that you need to acknowledge
- Your bank changed its service offering to Web or Direct Connect
- You have an inactive bank account in QuickBooks that has online banking
- Your bank’s info isn’t updated on the Financial Institutions Directory (FiDir) in QuickBooks
- There might be a problem with their servers
- There’s a problem with your Internet connection
- There’s a problem with one or more bank accounts in your company file
- The file from your bank isn’t compatible with QuickBooks
- You’re using an unsupported version of QuickBooks.
You may want to back up your company file and match any pending downloaded transactions before performing any troubleshooting steps.
Once done, sign in to your bank’s website outside of QuickBooks, and you don’t have pending alerts. Then, check if you get the error in Bank Feeds Classic Mode.
If not, this means the file from your bank works best in Classic Mode. If you get the same error, proceed to troubleshooting step provided in this article: Learn how to fix some of the OL and OLSU Bank Feeds errors in QuickBooks Desktop.
If you're still unable to manually import bank transactions, I suggest contacting our QuickBooks Desktop Live Team. They can check this and create a case for investigation when needed.
If you have a QuickBooks Web Connect (.qbo) file of your bank transactions from Bank of America, you can import it to QuickBooks. That will keep your daily entries accurate and matches with what in your real-bank account.
Get back to me if there's anything else I can do for you. I'll be around until your able to import bank transactions.
