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Level 2

Bank of America Credit Cards not Manually Uploading

Hi,

 

For those involved in the same problem looking for the same answers, you're probably like me and you don't want to take all of that time that you may or may not have taken with support. Support doesn't have the technical tools needed to actually solve this problem which is why I'm elevating it myself to these forums/threads.

I've been doing my own research, but so far I haven't seen my specific problem. I am sure that this is a software problem, and somebody's software is at fault here.

Short Story:

 

I've got .QBO files that need uploading, and when I try to upload them, they're not being recognized as valid webconnect files. A simple error pops up like I'm trying to play an .mp4 file in Quickbooks Online or something. But the file I'm trying to upload is most definitely a .qbo file. It worked just fine, so something has changed recently and it isn't my methods. Either the bank or Intuit's software is malfunctioning and I want answers. Does anyone have useful information or other solutions to this specific problem?

 

Long Story:

 

Bank of America offers direct bank connection, but it costs a monthly fee. So I save money by taking the small amount of time it takes to download the files straight from my account one by one (as I have several different credit card accounts to manage for our employee purchases out in the field.)

 

Normally I would do this with a format called webconnect, also known as a .QBO file. And it's worked like a charm since I started.

 

Now recently, about a month & a half ago, I go to download all of my webconnect files from the BOA's website, I go to Quickbooks Online, to my Bank and Credit Cards tab, use the dropdown menu on the "Update" button, and I choose my first .qbo file.
Selecting the file.png
This is where things get spicy. After my file is selected, I hit next.File Selected.png

 

And what appears afterwards is an error message stating "Something’s not quite right The uploaded file isn't a valid Web Connect file." I gave Quickbooks Online some time to see if the problem would persist, and it sure did. I contacted support, they "elevated the issue to the tech team" which sounds cool, but I received no follow up. And here we are today still talking about it.

File Rejected.png

I want answers. Somebody, somewhere went and pushed the wrong button, and I need somebody to help me figure out if it was me, Quickbooks, or my bank. And I will make as many threads as it takes. Because it's a huge waste of time to update Quickbooks with excel files as apposed to customized .qbo files and the feature has been taken away from me as it is. Apologies for the long thread, if there are any other details needed, please say so and I can include them.

 

 

 

 

 

Solved
Best answer April 29, 2020

Best Answers
Highlighted
Level 2

Bank of America Credit Cards not Manually Uploading

Hi April,

 

I was on hold for nearly an hour and a half with BofA after I realized it was a bank issue and when they had finally picked up, their representative worked with me for about 40 minutes on what would become my solution! In fact, I no longer have to manually upload my transactions into QBO, they automatically sync new transactions now! Saving lots of time and extra effort.

A small detail that I had left out in my problem here, which at the time I figured wasn't important, helped my IT rep. fix the problem. I told my rep. that one of the earliest CCs on the account was not a part of the problem and had been automatically syncing to QBO the entire time. But for some reason the other accounts couldn't be connected in the same way.

 

In short, the lady helped me establish another login where every CC was able to be detected by QBO and synced automatically, thus removing the need for an upload. I was correct in assuming that this was not QBO's problem, but the BofA. It took about 2 1/2 hours, but now I'm saving at least an hour of work each week (possibly more) working with bank transactions.

 

You should know that if you're wanting to reach the same solution, that there were several things the bank representative did for me that I simply could not have done myself. It would be my recommendation that you get on hold with BofA, go through their little system, and they can help you resolve the problem as they did with me. Best of luck in your struggle!

View solution in original post

Highlighted
Moderator

Bank of America Credit Cards not Manually Uploading

I appreciate you for getting back to us here in the Community, @Zoe0922.

 

We want to help you with your banking concern. However, we need more information about the error to provide the right resolution and to get this sorted out promptly.

 

In the meantime, I suggest visiting the Fix bank upload errors in QuickBooks Online article. It contains specific steps for each possible errors you might encounter during the importing process.

 

Also, the way you connect to Online Banking depends on how your bank sends the downloaded transactions. Since it only allows you to connect the umbrella account with no transactions on it, I recommend reaching out to your bank's Support Team.

 

One of them will be able to check the set up for you to connect each subaccounts. For additional reference, please visit the following article about connecting a bank or card account: About bank or credit card subaccount setup.

 

If you have additional questions or concerns while working in QBO, leave a comment below. I’ll be happy to help you out.

View solution in original post

25 Comments 25
Highlighted
QuickBooks Team

Bank of America Credit Cards not Manually Uploading

We don't want you to feel this way, Brian Montana CPA.

 

Let me show you other alternative troubleshooting steps in uploading your webconnect file to Quickbooks Online (QBO).

 

First, we are going to use another browser in uploading your file. If you're getting the same error, open the downloaded file in notepad showing as .ofx file instead of .qbo and try uploading again.

 

If the error is still there, download a new .qbo file from Bank of America and upload it to QBO. An alternative way is to open file in word pad and change the BID to 2430.

 

You can always tap us here if you need anything else. We're here to back you up. Take care.

Highlighted
Level 2

Bank of America Credit Cards not Manually Uploading

Hi,

 

So yesterday I was about to reply to your message as I was trying the various things, although I was confused on your information on the .ofx instead of .qbo. Maybe you could elaborate on that.
When you told me I could edit the file, that's when I really started digging into the problem. Now I realize this is likely a change to the file and not an update to Quickbooks Online. In fact, I went back to one of my old .qbo files from december to see if it would be an acceptable file to Quickbooks Online, and sure enough! The file was still valid. I compared the information from the two files and I could not find a notable difference. Other than the content, of course. The BID was the same, and every other details.

However, I decided to pull a file from one of my other banks (which I never have to do, because they don't charge a fee for connection feed to Quickbooks Online, while BofA does), and I noticed that the BOA appeared to be an older format.

 

I'm reaching a point where I may have to all of my support from the BofA. Not that they can actually help me. Something has changed and I'm pretty sure now that it is on BofA's end of things, and not exclusively Quickbooks Online. Thank you for your reply and if you have any other advice or really anything that could help me get back to the shores of webconnect, it would be greatly appreciated.

On that note I'm considering the matter closed/unresolved and the problem dealt with on QBO's side. Thank you for your advice.

Highlighted
Level 2

Bank of America Credit Cards not Manually Uploading

Hi,

 

So yesterday I was about to reply to your message as I was trying the various things, although I was confused on your information on the .ofx instead of .qbo. Maybe you could elaborate on that.
When you told me I could edit the file, that's when I really started digging into the problem. Now I realize this is likely a change to the file and not an update to Quickbooks Online. In fact, I went back to one of my old .qbo files from december to see if it would be an acceptable file to Quickbooks Online, and sure enough! The file was still valid. I compared the information from the two files and I could not find a notable difference. Other than the content, of course. The BID was the same, and every other details.

However, I decided to pull a file from one of my other banks (which I never have to do, because they don't charge a fee for connection feed to Quickbooks Online, while BofA does), and I noticed that the BOA appeared to be an older format.

 

I'm reaching a point where I may have to all of my support from the BofA. Not that they can actually help me. Something has changed and I'm pretty sure now that it is on BofA's end of things, and not exclusively Quickbooks Online. Thank you for your reply and if you have any other advice or really anything that could help me get back to the shores of webconnect, it would be greatly appreciated.

On that note I'm considering the matter closed/unresolved and the problem dealt with on QBO's side. Thank you for your advice.

Highlighted
Level 1

Bank of America Credit Cards not Manually Uploading

Hi, my name is April. I'm having the exact same problem as above. I think there's a bug with the credit card uploading,  not overall uploading. I can upload sometimes.

I'm a bookkeeper for multiple clients who all use various banks. I have been manually uploading transactions from BofA for over two years. I always do the same steps every month. Client (A) uses BofA for both a checking account and a credit card. Client A has their checking account automatically download and I manually upload the credit card transactions. It was the middle of last month when I got my first error message. They don't have much activity with this card so I wasn't extremely troubled by the error. I figured it was some weird glitch in the system. 

Today, I was updating records and sure enough, I got the error. I decided to temporarily move to client (B) They also use BofA for both a checking account and credit card. I upload transactions for both accounts. Not connecting the errors, I logged in and downloaded the checking account transactions. QBO had no issue. They uploaded perfectly. When I finished, I continued to the credit card. I went to upload and BOOM I got the error message.  Just to be sure it wasn't my computer, I had someone I work with try uploading. They got a error as well.

I found this article and tried the solutions. I followed them exactly. I still can't get these transactions to upload. 

Highlighted
QuickBooks Team

Bank of America Credit Cards not Manually Uploading

Hello there, April. 

 

I appreciate that you've done all the steps provided to get things sorted out. I suggest getting in touch with us so our engineers can further investigate.

 

Here's how to contact us:

  1. Go to the Help ( ? ) icon and click Contact us
  2. Enter your questions such as Bank of America transactions not uploading.
  3. Click Let's talk and choose to either Call, Chat or Get a callback

Feel free to drop by if have other questions. Take care!

Highlighted
Level 2

Bank of America Credit Cards not Manually Uploading

Hi April,

 

I was on hold for nearly an hour and a half with BofA after I realized it was a bank issue and when they had finally picked up, their representative worked with me for about 40 minutes on what would become my solution! In fact, I no longer have to manually upload my transactions into QBO, they automatically sync new transactions now! Saving lots of time and extra effort.

A small detail that I had left out in my problem here, which at the time I figured wasn't important, helped my IT rep. fix the problem. I told my rep. that one of the earliest CCs on the account was not a part of the problem and had been automatically syncing to QBO the entire time. But for some reason the other accounts couldn't be connected in the same way.

 

In short, the lady helped me establish another login where every CC was able to be detected by QBO and synced automatically, thus removing the need for an upload. I was correct in assuming that this was not QBO's problem, but the BofA. It took about 2 1/2 hours, but now I'm saving at least an hour of work each week (possibly more) working with bank transactions.

 

You should know that if you're wanting to reach the same solution, that there were several things the bank representative did for me that I simply could not have done myself. It would be my recommendation that you get on hold with BofA, go through their little system, and they can help you resolve the problem as they did with me. Best of luck in your struggle!

View solution in original post

Highlighted
Level 3

Bank of America Credit Cards not Manually Uploading

I am having the same problem and cannot find a solution. I have a business credit card with Bank of America, with multiple cardholders. For years I was able to use the QB sync and get all transactions from all three cards under one. In QB, I had it set up as one account and everything worked well. 

 

Last year, something changed between Bank of America and QB which no longer allowed for the sync. It changed to only bring in the transactions of one of the cards and the other two it ignored. I spent HOURS on the phone with QB and the only solution was to keep the main card, the one we currently had in QB and then to set up three new accounts, one for each of the other cardholders and then a payment account. This meant that what had always been one account for years in QB, was now four accounts. For the two new accounts we had to set up to represent the transactions of the two other cardholders, it wouldn't sync so I had to go into Bank of America for each one, choose the time period and download the transactions for that card in a QBO file, then go to QB and upload that file to bring in those transactions. I would do that for each of the cards. 

 

That was a major pain in the neck but I did it and it worked. Now, that doesn't work. Now, when I try to upload the file, QB doesn't recognize it and I am not able to bring the transactions in. 

 

What is going on? A similar thing happened with American Express in the last four months and I am still trying to find a solution for that. 

 

I need a solution that will work and for QB to stop making so many problems for the paying customers. 

Highlighted
QuickBooks Team

Bank of America Credit Cards not Manually Uploading

Hello, @taborlake.

 

Thanks for sharing the complete details of your concern. I'm here to help you connect your Bank of America credit card to QuickBooks Online (QBO).

 

When connecting credit cards in QuickBooks Online, you'll need to know how your bank sends the downloaded transactions. If the transactions download to one account, connect only the parent account.

 

If the transactions are downloaded to the individual accounts, connect the sub-accounts and not the parent account. Please know that you can't connect both a parent account and its sub-accounts. If you try to connect both parent and sub-accounts, you'll get a message that the account is already connected.

 

To know more about this process, please refer to these articles:

 

Also, for you to be guided accordingly about this process, I'd suggest reaching out again to our Customer Care Team. They have the necessary tools to check on your account and also verify on our financial team on what's causing the issue. This is also to ensure that your account is in a secure place since the Community is a public forum.

 

You can always reach back out to me if you need further help. Wishing you and your business continued success.

Highlighted
Level 3

Bank of America Credit Cards not Manually Uploading

Thank you for your response. Here is the problem:

 

1. I used to have the business credit card account connected to QB and it would sync the transactions from all three cards into the one account set up on QB. No problems, everything was great for several years.

 

2. Last year, that stopped working. I did calls with QB and the solution was to set up three more accounts in my QB, one was the payment account and two others were the two other cards under the umbrella business account. The main card holder stayed as the account we had always used. 

With this set up, I would be able to sync the original card with Bank of America and it would bring in the transactions from that cardholder. For the other two cardholders, I would log into Bank of America, chose that cardholder, choose the custom date range and download it as a QBO file, then go into QB, choose that account, click to upload file, choose the file, click next and the transactions would be brought into QB. That is what I have had to do for the last year. 

 

3. Starting about a week ago, this no longer works. I do the same process I have done for about a year and when I click next, I get the message "Something's not quite right. Unexpected token < in JSON at position 0"

I have attached a screenshot. 

 

IMPORTANT:

I know how to connect my QB to my bank and sync accounts but that has not worked for business credit cards with multiple cardholders for at least a year.

I know how to download the transactions from the bank at a QBO file and upload it to QB but that no longer works. 

 

I spend a lot of money for QB and have had to waste a ton of time researching, on calls, work around solutions and then fixing problems. It is incredibly frustrating. I do not want to have to do a bunch of work to bring my transactions into QB. I need a simple solution for bringing ALL of my credit card transactions for all cardholders that is as easy at syncing with the bank.

 

By the way, I am having massive problems with my American Express card as well and it is a huge mess. Same problem that for many YEARS, all transactions for all four cardholders came in under one account in QB with the sync. That stopped working a few months ago but the problem is, it works sometimes and sometimes it doesn't. Sometimes it brings in the transactions from all four cards into the QB account, sometimes it only brings in the transactions from the main card, sometimes it brings in the transactions from two or three of the cardholders. I spent 3 1/2 HOURS on a call with QB to try and solve this. The solution cause lots more work for me and in the end, didn't work. Now it is a BIG mess! 

 

PLEASE HELP!

 

Highlighted
QuickBooks Team

Bank of America Credit Cards not Manually Uploading

Hi there, @taborlake.

 

I know the process of getting your bank feeds connected to QuickBooks Online can be a little tricky, but allow me to share some new information with you.

 

Our Banking Engineers are currently aware of the connection issues with Bank of America and American Express. They're working diligently to get these connections fixed, so you can get back to running your business with ease. They've created several new tickets that cover different error messages and behaviors for both of these banks today. That means you can request a callback from our QuickBooks Online Support Team, describe the exact issue both connections are having, and get added to the corresponding tickets for each bank. You'll then receive email updates from our Banking Engineers until they fix the connection errors. I also recommend contacting your banks to ensure they're working with QuickBooks to get this fixed as quickly as possible.

 

Feel free to let me know how the conversation goes below. I'm always here to help.

Highlighted
Level 3

Bank of America Credit Cards not Manually Uploading

This problem has not yet been fixed. Please tell me what Quickbooks has done so that PAYING customers can actually manually upload their Bank of America credit card transactions. This has been going on for over a month and still isn't working. 

I cannot connect all three of the business cardholders like I was able to for years. A year ago I has to start manually uploading the file to QB for two of the card holders and the main cardholder was able to sync to Bank of America via QB. A month ago, the manually uploading the file into QB stopped working and STILL DOESN'T WORK! 

FIX IT!!!!

Highlighted
Level 2

Bank of America Credit Cards not Manually Uploading

I don't know what else to do. This is so frustrating! I cannot provide my CPA my 1st qtr taxes to process. 

Highlighted
QuickBooks Team

Bank of America Credit Cards not Manually Uploading

Hello there, @Zoe0922.

I've got a couple of options to fix your issue. You'll just have to manually update your transactions, check your bank's website for any problem or make sure you have the same login credentials in QuickBooks and with your bank. This way, you'll be able to connect to your bank in QuickBooks Online.

First off, you can do manual downloads to see the latest available transactions. Here's how:

  1. Go to the Banking menu.
  2. Choose Update.

A40.PNG

However, if the downloads seem slow, you can check your bank's website if it's a problem on their end. I'll guide you on how to do it:

 

  1. Go to the Banking menu then choose Add AccountNote: You won’t add an account, you just need the listed URL.
  2. Search for your bank and select it.
  3. Copy the URL listed in the window then sign in using your bank username and password.

A41.PNG

 

Please refer to this article for more information about the other troubleshooting steps: Steps to do when you can't download bank transactions.

 

Feel free to read this article to learn more on how Online Banking works in QuickBooks Online: Online Banking in QBO?

 

Fill me in if you have further questions by leaving a comment below. I've got your back. Take care and have a good one!

Highlighted
Level 3

Bank of America Credit Cards not Manually Uploading

This has nothing at all to do with the problems we are all having. I have absolutely no problem connecting to my bank in QB. My checking accounts and the main credit card all connect and sync. The transactions for the checking accounts and the main credit card all sync automatically between Bank of America and Quickbooks.

I have a business credit card account with Bank of America. The credit card account has a main card holder and two additional cardholders, each with their own number but under the main "umbrella" account. For years I was able to do the automatic sync and the transactions from all three cardholders as well as the payments would be in one account on QB. This was the best situation and worked great. About a year ago that stopped working. I spent HOURS on the phone with QB support and in the end, the only solution was to create three more accounts in QB, one for each of the additional cardholders and a payment account for the payments. I would then have to download the transactions for each of the two additional cardholders as a qbo file and manually upload them into QB. This worked for the last year and about a month ago, it stopped working. I have not been able to get my transactions since February 21st, 2020 for two additional cardholders in one business account and for three additional cardholders in another business account. When I do the same steps as I have always done which are the EXACT same steps that QB instructs people to do to manually upload their qbo file, I get a message that says:

Something's not quite right

Unexpected token < in JSON at position 0

 

I have written several times on this thread and see that other people have written they have been having the same problem. Every time someone from QB writes a solution, it seems tone-deaf as it does not at all address the very REAL and SERIOUS problem that PAYING QB users are having with getting their Bank of America credit card transactions. 

 

As I wrote before, I do NOT want to be told to download the file as a CSV and doctor up the format to upload the transactions. I am PAYING QB to have this stuff work. I am not paying QB so I can deal with  problem after problem after problem and the only solutions from QB are for me to waste HOURS trying to get QB to fix something that worked for years only to end up being told that going forward I have to do a lot more work to get the transactions. 

Attached is a screenshot of the message from April 16th and again from April 27th. 

Now, please address the actual problem I have now written about at least four times on this thread only to not once have it actually addressed and fixed. 

 

Highlighted
Level 2

Bank of America Credit Cards not Manually Uploading

I understand that the items you listed are "supposed" to be the way it works. In fact, until February of this year this is exactly how I downloaded my cc transactions. But since Feb. I have not been able to do it. I continue to receive the message like the picture I submitted. It is a web connect file error. 

 

My business cc's are under one umbrella account. I used to go to each card holder's name that held the transactions and download the transactions to my computer then go to QBO and upload the transactions. Now, when I try to do it I get the web connect error message. I removed the accounts from my QBO accounts and now I cannot re-add them because when I try to "add" them it will only bring over the main account that the account holders cards are under. This account has no transactions in it as it is just the umbrella account in which the cards are all under. 

Highlighted
Level 2

Bank of America Credit Cards not Manually Uploading

Hey guys, just real quick I understand your pain, and yes for about 2 months I was doctoring CSV files like nobody's business (we had 11 BOA CCs that had to be updated WEEKLY). Finally after doing some research I found that the issue was with the BOA's files, in some way shape or form. QB had not changed, as I had tested an older BOA file that I had downloaded months ago from my computer's monthly archive, and it worked just like it used to.

I finally broke down and just got on hold with BOA's customer service. It took me a total of 3 hours to get help and fully solve the problem. Basically, they didn't help me solve the whole file thing, they help me set up (big emphasis on help, I'm pretty sure they did most of the work for me on their end, setting up my account without me needing to do anything) a new account which would make the children CC accounts appear just as the parent CC acct. Meaning that every single CC and account could be synced to QB automatically again.

 

This is currently where I'm at, and it was WELL worth the excessive wait time, because it is now saving me at least 1 hour every week. As far as I know, this is the only solution until they fix this on their end. Just an update for those of you who are still struggling with this issue.

Highlighted
Moderator

Bank of America Credit Cards not Manually Uploading

I appreciate you for getting back to us here in the Community, @Zoe0922.

 

We want to help you with your banking concern. However, we need more information about the error to provide the right resolution and to get this sorted out promptly.

 

In the meantime, I suggest visiting the Fix bank upload errors in QuickBooks Online article. It contains specific steps for each possible errors you might encounter during the importing process.

 

Also, the way you connect to Online Banking depends on how your bank sends the downloaded transactions. Since it only allows you to connect the umbrella account with no transactions on it, I recommend reaching out to your bank's Support Team.

 

One of them will be able to check the set up for you to connect each subaccounts. For additional reference, please visit the following article about connecting a bank or card account: About bank or credit card subaccount setup.

 

If you have additional questions or concerns while working in QBO, leave a comment below. I’ll be happy to help you out.

View solution in original post

Highlighted
Level 3

Bank of America Credit Cards not Manually Uploading

Quickbooks keeps responding and then marking this as solved but it is not solved. The responses from Quickbooks has not once addressed the actual problem that we are having. All of us on this thread are being very clear in describing the same problem we are having yet QB refuses to address this problem and just keeps posting fixes for other problems. 

 

PLEASE address this very REAL PROBLEM all of us and I am sure many more are having. 

Highlighted
Level 2

Bank of America Credit Cards not Manually Uploading

Can you not see the above chain? Look at what everyone in this chain is saying it is the exact same thing I am experiencing. It seems you would rather kick the can down the road as they say rather than to help me.

 

This is a pic of what I am experiencing.

 

 

Highlighted
QuickBooks Team

Bank of America Credit Cards not Manually Uploading

Hi Zoe0922. As user Brian Montana CPA mentioned, these errors occur whenever the file is incorrectly formatted on the bank's end. Unfortunately, we cannot edit the QBO files your bank has available for download. However, if the bank offers CSV downloads you are able to edit these in Microsoft Excel. 

 

Here's our article on uploading and formatting CSV files downloaded from your bank's website. I also recommend you contact the bank's support team to inform them of the widespread misformatting of the QBO files. I have seen on many occasions as well that the QBO files are misformatted and the CSV files are perfectly fine and vice versa. 

 

Please if you need anything else, do not hesitate to reach out. 

Highlighted
Level 3

Bank of America Credit Cards not Manually Uploading

Thanks- I'm having the same problem. For some reason, after the bank years ago wouldn't allow bookkeeper access login credentials to setup downloads, the automatic synch for only the Bank of America credit card stopped. So in the past I would upload QBO files. Then, early this year, I could no longer upload the QBO files. I called QuickBooks and they told me that the Bank of America QBO file is for 2018 desktop and higher only and won't upload to QBO. Instead, she said to upload a CSV file and that worked. 

Highlighted
Level 2

Bank of America Credit Cards not Manually Uploading

I have been having the same problem with QBO automatically pulling transactions from BoA since early March. I used to also be able to upload a QBO file downloaded from BoA; that has also ceased to work.

 

I happened to have an old QBO file from September, 2019 and compared it to the more recent ones. The only difference is that now, for each transaction, BoA is inserting additional fields, like this:

<MERCHCAT>

<EXPCAT>
 <CARDNUM>
 <CARDNAME>
 <MCC>

 

I manually removed those fields manually from the QBO file using Notepad, saved it, uploaded it, and VOILA ...joy

 

Now to figure out how to get BoA to stop including those fields at the source.

 

In the meantime I'm using the 'findstr' command from a command prompt window and it removes all the offending lines from a QBO file in one fell swoop; Then just upload the modified file, "stmt1.qbo" instead - yeeha :)

 

findstr /v /i /c:"<MERCHCAT>" /c:"<EXPCAT>" /c:"<CARDNUM>" /c:"<CARDNAME>" /c:"<MCC>" stmt.qbo >stmt1.qbo

 

Plug that line into a batch file, keep it in the same folder as the bad QBO file, and just double click the batch file to avoid the futile QBO and BoA support $hit $how 

Highlighted
Level 1

Bank of America Credit Cards not Manually Uploading

Thank you, nscny-com! It works. You are a genius. It really helps me. Thanks again!

Highlighted
Level 2

Bank of America Credit Cards not Manually Uploading

This is a major issue that BofA and Intuit have known about for MONTHS!

https://quickbooks.intuit.com/learn-support/en-us/banking/re-bank-of-america-qbo-import-issues/01/60...

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