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eyenstein
Level 2

bank of america

Bank of america connections are all broken. Error 105 on every bank of america connection since the morning of november 4th. Customer service has no clue. Bank of america connection through other services (bank to bank account verification etc... outside of intuit) are not experiencing issues so it is definitely an intuit issue. Anyone else?

4 Comments 4
SIAB
Level 7

bank of america

Try opening your QBO account on any private/incognito browser. Did you encounter the same problem?

MoiraskyeT
QuickBooks Team

bank of america

Hi, @eyenstein

 

Error 105 typically happens due to a temporary connection issue between QuickBooks and your bank, often caused by the bank performing maintenance.

 

To fix this issue right away, we recommend contacting our phone support team again to verify if there are any updates regarding the connection between your bank and QuickBooks. 

 

In the meantime, you can manually upload your bank transactions to keep your records accurate. Once the connection is restored, QuickBooks will automatically download new transactions.

Be sure to exclude the transactions you uploaded manually to prevent duplicates.

 

Feel free to comment below if you have any further questions about connecting your bank account with QuickBooks. We are here to ensure that all your concerns are addressed.

CJ Questions
Level 1

bank of america

Are you still having this issue?  We started having it on November 4th as well.  We have to go in and setup the banks each day and the next day we are back to getting the same error.  QBO says it's a BoA issue and BoA says it's a QBO issue.

Aldren18
QuickBooks Team

bank of america

I know it’s important to have everything working correctly, Cj. Let me guide you to the appropriate support channel to review this further.    

 

Since you're getting the same bank connectivity issue, I recommend contacting our Live Support team. They have the tools to investigate this matter thoroughly and provide a resolution.    

 

Here's how to connect with them:   

 

  1. Inside QuickBooks Online, navigate to the Help menu.
  2. Select the Search option and type "contact support".
  3. Choose the Contact Us tab at the bottom.
  4. Enter the question, keyword, or topic you need help with.
  5. Follow the prompts, then choose a way to connect with us.    

 

You can refer to this article to view our support hours and choose a convenient time to connect: Get help with QuickBooks products and services.     

 

Please let us know if you have additional questions or concerns.

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