cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

Bank reconciliation prints out a blank page

 
1 Comment
Highlighted
QuickBooks Team

Bank reconciliation prints out a blank page

Hi there, @rkllsanders.

 

Let's access your account in a private or incognito window and print your reconciliation report from there. This way, we can check if this issue is caused by stored cache from the browser.


Here are the keyboard shortcuts to open a private window:

  • Google Chrome: Ctrl + Shift + N
  • Internet Explorer & Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + N

Once logged in, try to print the reconciliation report again. Here's an article you can read for guidance: How do I view, print, or export a reconciliation report?

 

If it works, then we'll need to clear your regular browser's cache to refresh the system.

 

However, if the error persists while using a private or incognito window, I suggest updating or reinstalling your Adobe Reader.

 

I'm also adding this great article that you can guide on how to customize reports in QuickBooks Online: Customize reports in QuickBooks Online

 

Do leave a comment if you have any other concerns. I'll be around to help you anytime. Have a great day and stay healthy!

Need to get in touch?

Contact us