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Experienced Member

Bank Register Reconciliation Issue

Hi - I inherited the books for a company and I'm trying to reconcile the entirety of their QB account. One issue I'm having is when I go into the Checking Account Bank Register, certain line items from their invoices are showing up as Payments/Account Receivable and are (incorrectly) reducing the register bank account balance. What's odd is that there is another line item on the invoices labeled 'Client Consulting' which does not show up as Payments/Accounts Receivable in the register and thus, does not reduce the balance. I can't figure out how and where to change the former line items to NOT show up in the register. I hope this makes sense - I'm happy to provide more info if needed. 

 

Thanks for the help.

Solved
Best answer 05-08-2019

Accepted Solutions
Moderator

Re: Bank Register Reconciliation Issue

A warm welcome to the Community, live432.

Let me help you review the invoices and get those former line items removed in the register.

 

The line items in the invoices should not be showing in the QuickBooks register. To remove these lines, you may want to check the default account used for these items.

 

Here's how:

 

  1. Click the Gear icon at the upper right corner.
  2. Choose Product and Services.
  3. Select the item and change the account into Income Account.
  4. Hit Save and close.

 

After that, you can check your bank register again so you can start reconciling. Here's an article to know more about reconciliation: https://quickbooks.intuit.com/community/Banking-and-bank-feeds/How-to-reconcile-accounts/m-p/186470.

 

Also, these articles are a good reference:

 

If you're still getting the same problem, I'd suggest reaching out to our QuickBooks Online Support to have this investigated. Agents have the necessary tools, like screen-sharing to get you back up and running.

 

To reach us, please follow these steps:

 

  1. Sign in to your QuickBooks Online Company.
  2. Click (?) Help at the upper right corner.
  3. Select Contact US on the pop-up.
  4. Enter a brief description of your concern then hit Continue.
  5. Click Get a callback.
  6. Enter your contact information.
  7. Select Call me.

Should you need more help with reconciling your account, don't hesitate to fill me in. Have a great rest of your day.

1 Comment
Moderator

Re: Bank Register Reconciliation Issue

A warm welcome to the Community, live432.

Let me help you review the invoices and get those former line items removed in the register.

 

The line items in the invoices should not be showing in the QuickBooks register. To remove these lines, you may want to check the default account used for these items.

 

Here's how:

 

  1. Click the Gear icon at the upper right corner.
  2. Choose Product and Services.
  3. Select the item and change the account into Income Account.
  4. Hit Save and close.

 

After that, you can check your bank register again so you can start reconciling. Here's an article to know more about reconciliation: https://quickbooks.intuit.com/community/Banking-and-bank-feeds/How-to-reconcile-accounts/m-p/186470.

 

Also, these articles are a good reference:

 

If you're still getting the same problem, I'd suggest reaching out to our QuickBooks Online Support to have this investigated. Agents have the necessary tools, like screen-sharing to get you back up and running.

 

To reach us, please follow these steps:

 

  1. Sign in to your QuickBooks Online Company.
  2. Click (?) Help at the upper right corner.
  3. Select Contact US on the pop-up.
  4. Enter a brief description of your concern then hit Continue.
  5. Click Get a callback.
  6. Enter your contact information.
  7. Select Call me.

Should you need more help with reconciling your account, don't hesitate to fill me in. Have a great rest of your day.