I understand this wasn't a simple task for you, @bhellman_62.
Thanks for sharing details about your concern. I've got some information and steps to share to get through this so you can proceed to enter transactions in the bank register.
If the issue happens to a company file, you can run the Verify and Rebuild tool to help fix it.
To verify your data, here's how:
- Go to the File menu, and then select Utilities.
- Click Verify Data, then tap OK to close all windows. If you see “Your data has failed the integrity check”, you'll need to rebuild your file. If there are no problems with your data, you’re done.
If there are problems with your company file, you'll have to rebuild it through these steps:
- Go to Files, and then choose Utilities.
- Select Rebuild Data, and then pick OK.
- Click OK to make a backup to prevent data loss along the process.
- Hit OK to continue the rebuild process.
You can reference this article to resolve the behavior in the bank register or any unexpected feature performance: Verify and Rebuild data.
However, if it's happening after the process of rebuilding and verifying data, then you can uninstall and reinstall QuickBooks. Make sure to create a backup copy of your company file.
To maximize your QuickBooks experience, I've added this resource which contains info about its latest features and how to use them: What's new in QuickBooks Desktop for Mac 2020.
Feel free to tag me in the comment section if you have more QuickBooks-related concerns like unknown errors and behaviors. I'm around to take care of them for you. Take good care.
