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Level 1

Bank transactions are not coming over

I have signed out and tried to update and the bank transactions will not come over
1 Comment 1
QuickBooks Team

Bank transactions are not coming over

It's nice to have you join us in the Community, @sharla.


Thank you for letting me know which troubleshooting step you've tried to fix this issue. I'm here to provide you some information about bank transactions not automatically downloading in QuickBooks Online.


Have you encountered error while connecting to your bank? If so, you can click on the link for some solution to a specific error:


Otherwise, please verify to your bank institution a possible maintenance from their end. If not, I recommend contacting our QuickBooks Online Care Team to determine why your account doesn't bring over bank transactions. 


They're able to request account information to pull up your company and share sensitive information in a secure manner, while this is a public forum. The following link contains their contact information:


For the meantime, you can download the transactions from your bank's website and import them into QuickBooks Online using our WebConnect file. Please follow the detailed steps in this article:


Your bank transactions should come over after following the above information. Let me know if you're able to get your bank transactions by posting a comment if you have other questions. I'm always here to help. Wishing you continued success.

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