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Yvf
Level 1

Bank transactions not updating

I have my checking accounts with Suntrust. When I set my quickbooks app I had no problem getting my transactions to show but they wont update. I'm still seeing all the data from 3 days ago but nothing since. I've refreshed my data. I even logged into my banks mobile account when I refreshed the data just to see if that would help. What do I do?

3 Comments 3
BettyJaneB
QuickBooks Team

Bank transactions not updating

Hi there, @Yvf

 

I appreciate the details given and the steps that you've tried to get this transaction issue sorted out. Allow me to help and share some information to get this fix.

 

The first thing to do is log in to your bank website to confirm if the new transactions are posted in your bank account since the transactions downloaded to QBO is dependent on the data provided by your financial institution.

 

Once done, you'll need to manually update your bank account to bring in the transactions to QBO. Here's how: 

  1. On the left navigation bar, click Banking.
  2. Go to the Banking tab.
  3. Click Update.

For your reference, you can check this article: How to manually update bank accounts.

 

If in case there are missing transactions in QBO, we'll need to download bank transactions manually from your bank's website and import them into QuickBooks using WebConnect

 

However, if you encounter any banking error, you can check out this article about fixing online banking errors for your reference: Fix online banking errors in QuickBooks Online.

 

If you need further assistance with the process, you can contact our QuickBooks Online Support Team. They have additional tools to pull up your account in a secure environment and perform a remote session. 

 

This should guide you with downloading your transactions in QBO.

 

Please let me know if I can be of additional assistance. Have a great day ahead!

bluedevil73
Level 1

Bank transactions not updating

I am having problems as well, this periodically happens with my Suntrust accounts and QBO.  Ithink there is a larger problem here, are you fixing it?

SophiaAnnL
Moderator

Bank transactions not updating

I've checked and found no reported issues with the SunTrust bank, bluedevil73.

 

If you've followed the steps above and got the same issue, please give us a call. We'll need to investigate your online banking connection to know why this issue periodically happens with your bank.

 

Here's how to get our contact number:

  1. Go to this link https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Online.
  3. Click the Running your business in QuickBooks topic.
  4. Click the Banking sub-topic.
  5. Scroll down and click the Get Phone Number button.

Please let me know if you need anything else. Thanks for dropping by.

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