I have my checking accounts with Suntrust. When I set my quickbooks app I had no problem getting my transactions to show but they wont update. I'm still seeing all the data from 3 days ago but nothing since. I've refreshed my data. I even logged into my banks mobile account when I refreshed the data just to see if that would help. What do I do?
I appreciate the details given and the steps that you've tried to get this transaction issue sorted out. Allow me to help and share some information to get this fix.
The first thing to do is log in to your bank website to confirm if the new transactions are posted in your bank account since the transactions downloaded to QBO is dependent on the data provided by your financial institution.
Once done, you'll need to manually update your bank account to bring in the transactions to QBO. Here's how:
If you need further assistance with the process, you can contact our QuickBooks Online Support Team. They have additional tools to pull up your account in a secure environment and perform a remote session.
This should guide you with downloading your transactions in QBO.
Please let me know if I can be of additional assistance. Have a great day ahead!