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Level 2

Bank will not sync anymore...Webster Bank

I have had QBO for six months.  I had issues syncing when I first set it up but since then it has been working fine.

A few days ago it would not sync with Webster Bank.  It gave me error 108.  I can log into my bank online no problem.  No messages or announcements.  I also put QBO/Intuit into my pop-up blocker.  It still will not sync.  All of my other banks sync just fine

2 Comments
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QuickBooks Team

Bank will not sync anymore...Webster Bank

Hi there, @LRBCORP.

 

Thanks for providing me the exact details about the error that you received. I'm here to help you get past this issue and get you back on track.

 

Error 108 means there's a message on your bank or financial institution's (FI) website that requires action from you.

 

These are the following messages:

  • New terms of service
  • An announcement about maintenance or other site changes
  • A new offer

 

To resolve this issue, you need to sign in to your bank or FI's website and either dismiss or act on all notifications.

 

Once all messages are acknowledged, you go back to your QuickBooks and run a manual update.

 

Here's how:

  1. From the left menu, select Banking.
  2. On the Banking page, select Update.
  3. If prompted, enter your Multi-Factor Authentication (MFA) credentials and select Continue update.

Also, you can check out this about fixing online banking errors in QuickBooks Online for more troubleshooting steps: Fix online banking errors in QuickBooks Online.

 

If the issue persists after trying these steps, I'd suggest giving our Customer Care Team a call. They have the necessary tools to check on your account and verify on what may be causing the issue.

 

This should help you get rid of the error 108 @LRBCORP. Please let me know if you need additional assistance with this concern. I'm always here to help. Have a great day!

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Level 2

Bank will not sync anymore...Webster Bank

Thank you for the reply.  The problem has been resolved but I can't explain why or how.  I had signed in to my bank's site several times.  There were no new messages or offers.  Went back to QBO, did a manual update, still no good.  The next day I signed in again and it updated just fine.

No rhyme or reason to it.

 

Thanks again

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