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Level 1

Banking Alert, but no problems with Upload

QBO - My banking page has a BANKING ALERT message since May 4, 2020 "We're working with US Bank to fix your connection..."

However, the bank connection works fine and I am able to Update at any time.

 

I have cleared my cache, I have checked the bank for any messages regarding bank connections to QB.  Another user on this QBO account has the same message.  She is on a separate network and separate browser so this has to be something with QB and not my installation.

 

How can I get rid of this mistaken message?

Here is the screen shot:

 

Banking Alert QBO.png

 

Solved
Best answer May 19, 2020

Best Answers
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QuickBooks Team

Banking Alert, but no problems with Upload

Hi RickRoen. I'm happy to clear up the confusion for you. Currently, there is an investigation into US Bank labeled INV-45820.

 

Although you are lucky enough to not be experiencing any issues, the message has been rolled out to all users with a US Bank connection on their account.

 

No worries though, once the investigation is completed and all the users are back to normal working order the message will no longer appear. 

 

If there are any other questions or concerns, please don't hesitate the reply button is just a click away and I'm always happy to help. Have a great day as well. 

View solution in original post

7 Comments
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QuickBooks Team

Banking Alert, but no problems with Upload

Hello there, @RickRoen.

 

Thanks for the detailed information and for providing a screenshot.

 

Banking alert means there's a message on your financial institution's website that needs to be acknowledged.

 

If you're unable to see any notifications from the bank account, you may need to configure your pop-up blocker to find them.

 

However, if the issue persists, we can perform some troubleshooting steps to isolate this issue. There are times that stored cache and cookies tend to hold all the information causing unusual behavior in the web pages.

 

We can start by accessing your QuickBooks Online account using a private browser. You can use these keyboard shortcuts: 
  • Google Chrome: press Ctrl Shift N  
  • Mozilla Firefox: press Ctrl Shift P
  • Safari: press Command Shift N

 

If the banking alert didn't show up on the banking page, you’ll have to go back to your regular browser and clear the cache to offload the stored data. If not, you can use other supported browsers.

 

Also, categorizing your downloaded bank transactions will help you in reviewing them to make sure your books are accurate

 

Please let me know in the comment section below if you have any other questions. It'll be always my pleasure to help.

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Level 1

Banking Alert, but no problems with Upload

Thank you for the troubleshooting info, none of that worked.

 

As I mentioned, I went to the bank web site and there are no messages.  The ad blocker was disabled.

Note the QB message says "We are working with US Bank to fix your connection."  I also got this message a month or so ago when QB had a widespread outage for many banks.  When the problem was fixed, the message was gone.  Since then I have been able to upload each day with no problems.

Note: the bank message indicates QB has a problem with US Bank, not US Bank has a pending message for me.  Are you saying that this message is totally misleading?  In any case, I can't find a message.

 

I opened the latest version of Edge, cleared the cache, opened a private session and STILL the message is there. 

 

Still, the question is how to get QB to stop sending this message?

Highlighted
QuickBooks Team

Banking Alert, but no problems with Upload

Let me share additional information so we can get rid of the connectivity prompt in your account, @RickRoen.

 

First, what specific bank account that displays the connectivity warning? This is for me to further check its status and the root cause of the issue.

 

In the meantime, let's manually update your bank's connection with QuickBooks to fix the error. Here's how:

  1. Go to the Banking menu.
  2. Select the Banking tab.
  3. On the Banking page, choose the bank account that displays the warning.
  4. Click the Update button.
  5. Pick Update Now.
    • ​​​​​​​​​​​​​​​​​​​​​If prompted, enter your Multi-Factor Authentication (MFA) credentials
  6. Click Continue Update.

I'll provide you with an article that lists common banking errors and the ways on how to fix this: How to manually update an account to fix banking errors.

 

Also, here's a good reference that you can use in fixing banking errors in QuickBooks Online: What to do if bank transactions won’t download.

 

I'll be around if you have other questions about managing your connected bank accounts. Wishing you well.

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Level 1

Banking Alert, but no problems with Upload

It's odd that you ask me which bank is causing the problem since I have already mentioned it five times and it is also included in the screen shot of the problem.

 

It is US BANK

 

I also mentioned in every post that my updates work fine.  Your suggestion to manually update the banking connection does work - I get updates and the alert message is still there.

 

Am I missing something that we are just running around in circles here?  I think I have given complete information about the problem.

Highlighted
QuickBooks Team

Banking Alert, but no problems with Upload

Hi RickRoen. I'm happy to clear up the confusion for you. Currently, there is an investigation into US Bank labeled INV-45820.

 

Although you are lucky enough to not be experiencing any issues, the message has been rolled out to all users with a US Bank connection on their account.

 

No worries though, once the investigation is completed and all the users are back to normal working order the message will no longer appear. 

 

If there are any other questions or concerns, please don't hesitate the reply button is just a click away and I'm always happy to help. Have a great day as well. 

View solution in original post

Highlighted
Level 1

Banking Alert, but no problems with Upload

Steve, thank you very much for the explanation.

 

As you can see from the question/answer history of this issue, I had to go through lots of pointless debugging to finally determine that this is a known issue which had nothing to do with me particularly.

 

The fact that this message was appearing on multiple unrelated computers told me that this was not a local issue, but one coming from Intuit. Unfortunately I got a lot of generic advice, clear browser, use private session, reinstall QBO desktop app, etc.  I'm sure under many circumstances this is very sound advice, but for me it didn't apply.

 

How do I contact someone in the future to first check internally at Intuit for problems before I have to waste a lot of time on pointless debugging?  Is there a particular department, or particular wording that I need to use to quickly ask if there is a known problem?

Highlighted
QuickBooks Team

Banking Alert, but no problems with Upload

Hi, RickRoen.

 

I can see that you want to know the exact answer and explanation on a specific thread.

 

Before certain issues are confirmed and reported, a series of steps will be undertaken to know that there are also other users who are experiencing this. We'll have to identify problems effectively, research, and collect information before we determine that this is really a reported issue. 

 

However, if you still want to contact our support team for confirmation of the issue, here's how to reach them.

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.
    • Ask the community to get help from businesses like yours.

You can also refer to these articles for more information: Banking and Banking Feeds.

 

Please touch base with us if you need further assistance. I'd be glad to help.

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