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robolsonco
Level 1

Banking connection

I haven't been able to connect to Northern Trust Bank to download transactions for a couple of weeks. I get the error that "Something unexpected happened..." error 8400. 

 

I can connect directly to the bank site.

13 Comments
MaryGraceS
Moderator

Banking connection

Hello there, @robolsonco.

 

Thank for posting in the QuickBooks Community. I'd be happy to help share some steps to connect your bank to QuickBooks Online. 

 

Since you've already checked that you can connect directly to the bank site, let's start with updating your bank account manually. It refreshes the connections between the bank's website and QuickBooks.

 

Here's how:

  1. Click Banking on the left panel.
  2. Select the credit card account from the Bank and Credit Cards drop-down menu.
  3. Click the Update button. Please run the update around 3-5 times to build a stable connection.

If you get the same error, let's try to look for a message, notification or alert from your bank indicating that something isn't working as it should be. It can be a message that you need to update your password, or that the bank has enabled new security features that require you to take action before you can proceed.  

 

Finally, if you've tried all of the steps above, wait at least a day before trying again in order to allow the bank time to fix any issues with their servers.

 

By following these steps, you can smoothly update your account in QBO. You can also call our QuickBooks Online Support for assistance. They have the tools to check what's causing this and help you further. 

 

Drop a comment below once you get to try these steps. I'll be happy to help you further. 

robolsonco
Level 1

Banking connection

Hi MaryGraceS,

 

Thank you for your suggestions, but I've tried all that. So today I completely disconnected the account to try to re-add it from scratch and I can't get past the 8400 error that I've been seeing for a couple of weeks.

 

Frankly, I'm skeptical that it's the bank's problem. But if it is, I wish QB would take some proactive steps to fix the problem rather than passively waiting for the bank to fix it. After all, I pay QB for this convenience, not the bank.

MariaAlmaT
QuickBooks Team

Banking connection

Thanks for the prompt response, @robolsonco.

 

I appreciate you taking the time to share your personal insights on this matter. I'm here to add information about the connection error you're encountering with Northern Trust Bank.

 

I've checked to see if we have any reports on other customer's experiencing the same thing and there was no current feedback.

 

Since the issue persists after following all the steps provided by my colleague @MaryGraceS, I recommend contacting our QuickBooks Online Care Team. They have tools that may help you with getting around this issue.

 

In case this error comes from the bank's maintenance, rest assured we'll be working with them to immediately find a permanent fix.

 

Please know that we value your patience while dealing with this concern. Let me know how things go after speaking with our phone support. I'll be on the lookout for your reply and to further assisting if you have other questions. Wishing you and your business continued success. 

BayOrg
Level 1

Banking connection

Have the exact same issue with Northern Trust beginning a few weeks ago.  Followed same resolution steps and received the same "no result"

MariaAlmaT
QuickBooks Team

Banking connection

Hi there, @BayOrg.

 

Thanks for adding your concern on this thread. I'm here to provide the best possible support that would help you resolve the connection error with Northern Trust Bank.

 

I appreciate you letting me know you've tried the above steps to fix this error. Please contact directly our phone support for assistance with getting along the issue. 

 

They may have other troubleshooting steps that would get you past the error 8400. Just click the above link for the steps to reach them out.

 

We appreciate your patience while dealing with this concern. Keep me posted on this after speaking with our QuickBooks expert by leaving a reply below if you have other questions. I'm always here to help. Have a great day!

rawlings
Level 1

Banking connection

please repost the link to correct this error.  or please provide me with the phone number to reach you

 

MaryGraceS
Moderator

Banking connection

Greetings, @rawlings.

 

Thank you for posting in the Community. I'd be happy to help share the steps and link to fix this error and our phone support's contact information.

 

Let's start by manually updating your bank account. Manually updating the bank several times will help refresh the connections between the bank's website and QuickBooks.

 

Here's how:

  1. On the left pane, click Banking.
  2. Select the credit card account from the Bank and Credit Cards drop-down menu. 
  3. Click the Update button. Please run the update around 3-5 times to build a stable connection.

If you get the same result, feel free to check out the Fix online banking errors in QuickBooks Online link for additional troubleshooting steps. 

 

For additional help, I suggest calling our Phone Support. They'll be able to investigate and provide further troubleshooting steps about this case. 

 

Here's how you can reach them: QBO Customer Care Team.

 

Alternatively, you can download transactions from your bank’s website into QuickBooks using our WebConnect feature.

 

Please keep me posted here on your progress with this, I want to make sure you're taken care. Thanks for reaching out, wishing you continued success.

AmyBivin
Moderator

Banking connection

Hi Everyone,

 

One of our banking specialists saw this forum thread and asked me to let everyone know that we are currently working on resolving a connectivity issue and we will give an update on 12/10/2018.

 

Thank you,

Amy

 

AmyBivin
Moderator

Banking connection

Hi Everyone,

 

The issue with Northern Trust Bank has now been resolved.  Thank you for your patience during this time.

 

Thank you,

Amy

Brandi Knox
Level 1

Banking connection

I am having the same issue connecting to Navy Federal Credit Union. My last transaction that posted in QB was 11 days ago and I know I have a lot of transactions that should have posted since then. I keep getting an error message saying "Something unexpected happened and we couldn't connect to your bank. Try again in a few hours. (102)". I have no problem logging into my bank account though. QB just doesn't connect to my accounts and publish my transactions. 

Angelyn_T
QuickBooks Team

Banking connection

Thank you for joining the thread, @Brandi Knox.

 

It's my pleasure to help you get back to business and bring your transactions into QuickBooks Online (QBO).

 

Banking error 102 means QuickBooks Online (QBO) is unable to connect to your bank's website at the moment. This error can be fixed by refreshing/updating your bank account.

 

To update:

 

  1. Go to Banking at the left pane.
  2. Select Update on the Banking page.
  3. If you still can't connect, please wait 2 or 3 hours and try again.

You may check this article for additional reference: Fix banking erro 102.

 

If the same issue persists, I suggest getting in touch with our QuickBooks Online Support to check this further for you. For the support's contact information, you may check this: QuickBooks Online Support.

 

Feel free to visit the Community space if you have any other banking concerns. Have a good day!

rawlings
Level 1

Banking connection

thank you.  It took 5 weeks to be able to reconnect and when it did it resent all of my feed going back 3 months and almost entered a bunch of duplicates but stopped when I realized some were already there.  Also it deleted most of the prior month.  What a mess.   

JonpriL
Moderator

Banking connection

Hi @rawlings,

 

I can see that this is a challenging experience for you and I'm here to get your downloaded bank transactions sorted out.

 

Transactions get duplicated once a bank connection has been re-established, like once an issue gets resolved. We can perform a batch exclusion of those duplicates to clear them out from your Banking page.

 

Now to remove it, you'll have to select the duplicated transactions to be excluded from the list of transactions. Let me show you how.

 

  1. On the Banking page, choose your online bank account.
  2. Under For Review tab, select all the duplicated transactions.
  3. On the Batch actions drop-down, click Exclude Selected.

I've attached a screenshot below for your reference.

 

 

You can read through this article to learn more about the process: How to Exclude Expenses from Downloaded Bank Transactions?

 

Feel free to leave a comment below for your other concerns. I'll be glad to help.

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