My Bank Download for 1 Account is not displaying.
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I'd like to share the workaround with everyone, just in case you reached out to support before it was released.
First, a new bank account will be created, and then the banking file can be uploaded there. Once this is finished, the old bank connection is disconnected, and then the two accounts can be merged together. Here's how:
Creating a new bank account
Uploading the bank file
Disconnecting a bank connection
This step will disconnect the automatic connection that isn't working at this time. The transactions that you already added under the In QuickBooks tab will still stay in your books, whereas the transactions that were still pending review will be gone. No worries, though. The pending transactions were imported in the previous step, so you can review them there.
Merging the accounts
Please feel free to reach out if you have any questions along the way. I'm always happy to lend a hand.
@tekfranz Just a suggestion, but have you tried clearing cache and cookies? I occasionally get those same errors with my banks, and some times they clear right away and other times I have to wait it out. If it still doesn't clear by Monday though I would suggest contacting support.
Great idea. The only issue is that the same problem occurrs on Windows, Mac, iPhone, Chrome, Safari and Internet Explorer. There is a chance it is cache and cookies but I don't see how so many devices and browsers could be affected if it were a cache or Cookie issue.
I also disconnected and reconnected the bank feed and did multiple updates. The strange thing is the Bank update completes succesfully, but no transactions appear to approve.
I did contact support and the Engineers will be working on it. They did not have an update yesterday yet.
I would say that would be the best thing, just enter them manually for now. The only thing you'll want to be careful is if you do get it working again, that you don't accept the same transactions again and create double entry.
I'm having the same problem. It started exactly last Monday. Intuit is aware of this, but to date they appear to have done nothing. I've called them at least 3 times already.
There is an intuit investigation: INV-3246. Use this when you call them and have your case linked to this investigation. There are others of us.
btw--I'm curious -- What bank are you using? I'm using Oregon State Credut Union. I'm wondering if it is bank related.
Please keep us updated as will I.
I took a look at the investigation mentioned in the post above. The online product team is currently working through this issue with the downloaded transactions, and they hope to have new information for users soon. If you've been escalated by support, you'll receive email notifications as soon as there's an update. If you haven't contacted QuickBooks Online support just yet, here's the contact page: https://community.intuit.com/articles/1145770.
Thanks so much for your continued patience as this is worked on.
Any update or idea when this will be fixed?
It's been over a week and my books are getting wildly out of sync. This is causing me and my business a lot of stress.
I looked over the escalation again, and the engineers are currently working towards a resolution. They'll send you an email directly as soon as there's more information on the case. In the meantime, you can perform a manual upload of those bank transactions: https://community.intuit.com/articles/1145233. If you decide to use the WebConnect tool, please make sure you do not add those same transactions once the automatic connection is restored.
Thank you for your time.
The manual upload, is not a work-around because, while it is successful, it suffers from the same display issue. Once the transactions are imported they do not display to be accepted.
It seems like the Transactions are queing up in the background because the number of unaccepted transactions on the account keeps rising, but they never display to be accepted below.
This is correct. The manual upload does NOT work. The transactions just remain queued.
In fact, I have three bank accounts (all with the same institution -- Oregon State Credit Union). The first two (my line of credit and my savings account) work fine. It is only the checking that is broken. Hopefully this info helps.
I'm getting extremely frustrated with the support I'm receiving from Intuit on this issue!
It's been since MONDAY a week ago that this started. I am still unable to properly run my business because I cannot manage my bank account.
I have received absolutely no information from the QBO engineers that are working on this issue. No requests for more info. No updates. Nothing at all from the people who are supposedly fixing this. Why is this?
This error is now costing my business. I need to know what is going on and when this will be fixed.
Like tekfranz, I am more than happy to screenshare with an engineer and see if we can get this worked out promptly. I'm available to spend as much time as needed to get this resolved.
I was able to escalate this yesterday by talking with a contact I had at Intuit. Last night I received a call from Brian in the Office of the President at Intuit.
He called again this morning and told me he has been in contact with the engineers and they seem to have a fix. They are testing it now. I have been told that they tentatively plan on releasing the fix on Monday.
If I get any more updates I'll post them here.
I'm having the same problem. It started several days ago (10/4/17) and continues. Downloading the *QBO file "worked" according to the memo but the same screen came up and the account has been "disconnected." The counter knows how many transactions are "pending" but nothing is showing in the registers - matched or not.
As of yesterday it started working correctly for me. I don't know if the fix has been applied to everybody or just targeted to the squeaky wheel (me, lol).
Tekfranz -- can you weigh in? Did the fix start working for you yet?
According the the people I talked with, the fix was tentatively planned for Monday rollout.
I'll keep you updated as things progress.
No I am still having the issue. The Desktop App still says "Somethig is not Right" with the Transactions Queued in the Background.
Strangley enough my IOS 11 phone decided to download all my Company Data again this morning, but it still gets the same error on the banking Screen