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Super Explorer *

Beginning Balance on my Reconciliation Screen changed.

Help - I am not sure what I did wrong. 

I reconciled all months for a credit card account this CY (business started in Jan) and life was bliss.  I just started playing with Receipt Bank and apparently added an $800 transaction in Nov '18 that was a duplicate, so I deleted it.  Now my Jan '18 reconciliation beginning balance for that credit card account is $800 too high.  (What does a Nov '18 transaction have to do with Jan '18 anyway?)

 

The register for that credit card account is correct, and the $800 does not show up anywhere.  However I still cannot reconcile because my 1/1/18 beginning balance on the reconciliation screen is $800 too high.

 

How do I bring that reconciliation beginning balance down by $800?

 

(Screen shots attached if that helps.)

 

Thank you to anyone that can help.

Solved
Best answer 12-13-2018

Accepted Solutions
Content Leader

Re: Beginning Balance on my Reconciliation Screen changed.

Hello @George-,

 

It's nice to have you in the Community again. I'm also glad to hear that you were able to get the reconcile resolved.

 

As for the November transaction impacting your January reconcile, please know that the beginning balance will be made up of all reconciled transactions. A transaction could be years in the past, or even dated years in the future, but if it's marked as reconciled, then it will impact the beginning balance. 

 

If you're ever unsure of what's making up the beginning balance, you can sort your register to see this. Here's how:

 

  1. Select Accounting on the left navigation panel.
  2. Click View register under Action for the account that you'd like to review.
  3. Select the Funnel icon and change the Reconcile Status to Reconciled.
  4. Click Apply.

 

I've included a brief video to serve as a guide:

 

 

For additional insight on reconciling in QuickBooks Online, I recommend the following link, which is a hub of articles on the subject: Reconcile Hub.

 

I have no doubt that you're going to have this account reconciled like a pro in no time. 

 

Please don't hesitate to reach out if you have any questions. Cheering you to continued prosperity. 

8 Comments
Established Community Backer ***

Re: Beginning Balance on my Reconciliation Screen changed.


@George- wrote:

added an $800 transaction in Nov '18 that was a duplicate, so I deleted it.  

.....

the $800 does not show up anywhere.  

 

 


It should show up once. 

QuickBooks Team

Re: Beginning Balance on my Reconciliation Screen changed.

Hello @george,

 

Welcome to the Community. I'm here to provide information on how you can correct the beginning balance of your account in QuickBooks Online.

 

You need to check if the account was reconciled before by checking the ending date field that shows the last statement ending date. We'll need to fix the balance depending on the scenario of your situation.

 

Let's try following the steps outlined in the article below:

 

Reconcile opening balance is wrong. How do I make it match my statement?

 

In case you need quick help with the beginning balance, you can also reach out to our Phone Support Team. They'll be able to check your account and perform additional troubleshooting to correct the amount.

 

Here's how you can reach them:

 

Get help with QuickBooks Online

 

I'm a post away if you need further help with the reconciliation. You can reach back to the Community team by leaving a comment below.

Super Explorer *

Re: Beginning Balance on my Reconciliation Screen changed.

Thank you - I'll start with that.

QuickBooks Team

Re: Beginning Balance on my Reconciliation Screen changed.

Hi again, George-.

 

You're most welcome! I appreciate your response about your reconciliation concern.

 

Please let us know once you've tried the outlined steps in the article above. The Community is on the lookout for any updates about the issue. Please let us know by posting a comment below, and we'll be more than happy to get back to you.

Super Explorer *

Re: Beginning Balance on my Reconciliation Screen changed.

Thank you again for following up.  Unfortunately that link did not help.  However I was able to solve the issue.  I am totally confused as to why / how, but I found that $800 transaction in my banking items "For Review".  I accepted it and all was correct.  I do not get it, the Nov '18 transaction had nothing to do with the Jan '18 balance, but it was corrected!

 

Oh well, at least it is correct now!

 

Thank you again for the help.

 

George

Content Leader

Re: Beginning Balance on my Reconciliation Screen changed.

Hello @George-,

 

It's nice to have you in the Community again. I'm also glad to hear that you were able to get the reconcile resolved.

 

As for the November transaction impacting your January reconcile, please know that the beginning balance will be made up of all reconciled transactions. A transaction could be years in the past, or even dated years in the future, but if it's marked as reconciled, then it will impact the beginning balance. 

 

If you're ever unsure of what's making up the beginning balance, you can sort your register to see this. Here's how:

 

  1. Select Accounting on the left navigation panel.
  2. Click View register under Action for the account that you'd like to review.
  3. Select the Funnel icon and change the Reconcile Status to Reconciled.
  4. Click Apply.

 

I've included a brief video to serve as a guide:

 

 

For additional insight on reconciling in QuickBooks Online, I recommend the following link, which is a hub of articles on the subject: Reconcile Hub.

 

I have no doubt that you're going to have this account reconciled like a pro in no time. 

 

Please don't hesitate to reach out if you have any questions. Cheering you to continued prosperity. 

Super Explorer *

Re: Beginning Balance on my Reconciliation Screen changed.

Fantastic - thank you.  I'll be in that Hub!

Content Leader

Re: Beginning Balance on my Reconciliation Screen changed.

Hey again, @George-,

 

You're most welcome! The Hub is a great resource for assistance with reconciling in QuickBooks Online. 


The Community has your back, so feel free to let me know if you have any additional questions. Take care.

 

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