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quinnt01
Level 1
posted
‎November 13, 2018 10:58 AM
last updated ‎November 13, 2018 10:58 AM

Bill.com voids check, but deposits amount in bank account anyway

I'm using QB Online with Bill Pay from bill.com.  I used bill.com to send an ACH transfer to a vendor, but the transfer failed and the check was voided.  The QB check register shows a voided check with zero amount.  Still, there is a "VoidPayment Bill.com" deposit in my bank statement as if bill.com paid the amount, which they didn't.  This makes no sense to me.

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1 Comment
HoneyLynn_G
QuickBooks Team
QuickBooks Team
‎November 13, 2018 02:51 PM

Bill.com voids check, but deposits amount in bank account anyway

Hello there, @quinnt01.

 

I appreciate you letting us know what happened to your Bill.com account. I can make sure you have the best support to help resolve the deposit amount on your account.

 

To verify the reason why the ACH transfer failed and the check was voided, I recommend getting in touch with your 3rd party. They have all the tools needed to check your account and give you recommendations in fixing the transaction.
 

Let me know if you need help with QuickBooks, and I'll jump right back. Wishing you and your business continued success. 

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