Created with Sketch.Learn about PPP and Loan Forgiveness, stay informed with the latest changes.
Created with Sketch.Need help with 1099's or other Year End topics? Visit our Year End Resources page.
Created with Sketch.New to QuickBooks or using a new product? Visit our Get Started resource page to help you get going.
Created with Sketch.Need to make changes to your account? Visit the Account Manager Portal.
Showing results for 
Search instead for 
Did you mean: 
Level 1 voids check, but deposits amount in bank account anyway

I'm using QB Online with Bill Pay from  I used to send an ACH transfer to a vendor, but the transfer failed and the check was voided.  The QB check register shows a voided check with zero amount.  Still, there is a "VoidPayment" deposit in my bank statement as if paid the amount, which they didn't.  This makes no sense to me.

1 Comment
QuickBooks Team voids check, but deposits amount in bank account anyway

Hello there, @quinnt01.


I appreciate you letting us know what happened to your account. I can make sure you have the best support to help resolve the deposit amount on your account.


To verify the reason why the ACH transfer failed and the check was voided, I recommend getting in touch with your 3rd party. They have all the tools needed to check your account and give you recommendations in fixing the transaction.

Let me know if you need help with QuickBooks, and I'll jump right back. Wishing you and your business continued success. 

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us