Bill.com voids check, but deposits amount in bank account anyway

quinnt01 · ‎11-13-2018

I'm using QB Online with Bill Pay from bill.com. I used bill.com to send an ACH transfer to a vendor, but the transfer failed and the check was voided. The QB check register shows a voided check with zero amount. Still, there is a "VoidPayment Bill.com" deposit in my bank statement as if bill.com paid the amount, which they didn't. This makes no sense to me.

HoneyLynn_G · ‎11-13-2018

Hello there, @quinnt01.

I appreciate you letting us know what happened to your Bill.com account. I can make sure you have the best support to help resolve the deposit amount on your account.

To verify the reason why the ACH transfer failed and the check was voided, I recommend getting in touch with your 3rd party. They have all the tools needed to check your account and give you recommendations in fixing the transaction.

Let me know if you need help with QuickBooks, and I'll jump right back. Wishing you and your business continued success.

Topics

Training

Community

Resources

Bill.com voids check, but deposits amount in bank account anyway

Bill.com voids check, but deposits amount in bank account anyway

To void a check from a closed / prior period: Ent...

Account Closed Void Checks

Direct Deposit - multiple bank accounts

Customer voided payment creating deposit Issue

QB Pro Desktop - Void Direct Deposit

Need to get in touch?