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alnsyd77
Level 1

Can anyone help me reconnect my bank account?

I have a us bank checking account that won't reconnect
2 Comments 2
ReymondO
QuickBooks Team

Can anyone help me reconnect my bank account?

Welcome to the Community. I’m here to help reconnect your bank to QuickBooks Online (QBO), @alnsyd77.

 

Before performing some troubleshooting steps, may I know the name of your bank? Have you encountered an error message? This will help me check if there is an ongoing issue or investigation about this one. 

 

Sometimes accumulated cache and cookies in your browser can cause unexpected behavior in the product. This can be the reason why you're unable to connect your account.

 

To isolate the issue, you can perform some basic troubleshooting steps. First, you'll have to access your QBO account through a private or incognito window. This process will help you rule in/out the browser as the culprit here. I've listed the shortcut keys below:

 

  • Ctrl + Shift + N for Google Chrome
  • Command + Shift + N for Safari
  • Ctrl + Shift + P for Mozilla Firefox

 

If you're able to connect your bank, then let's clear the cache in your web browser or try using a different supported browser. It could be a temporary issue with QuickBooks and the current browser that you use.

 

In the meantime, just manually import the transactions from a CSV file. Most banks allow you to download transactions from their website into a CSV format.

Once your transactions are in QuickBooks, it's time to match and categorize them. They will directly go into your accounts after you review them.

 

Our doors are always open to help you with any QuickBooks-related concerns you may have. Have a pleasant day ahead.

ReymondO
QuickBooks Team

Can anyone help me reconnect my bank account?

Hi Customer, @alnsyd77.

Hope you’re doing great. I wanted to see how everything is going about the banking concern you had yesterday. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!

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