Can I set up QuickBooks Payments so I am notified of deposits by email?

Thank you for taking time posting in the Community, @financestaff.

I see the importance of being on track with your deposits, it's my pleasure to help you set up QuickBooks (QB) Payments.

Here's how:

1. Go to the Sales menu and select Payments links tab.
2. Click Get started.
3. Enter your business, personal, and payment deposit details on the Set up online payments page.
4. Click Get set up.

Once done, you can check if it's automatically turned on. If not, you can activate it. Follow the steps below:

1. Go to Settings.
2. Select Payments.
3. Click Connect QuickBooks Payments.

That should do it! I also got an article for you whenever you're ready to get paid: Take and process payments in QuickBooks Online.
 

Then, to get notifications with the deposits, you can sign in to the Merchant Service Center and check the email alerts. Refer to the steps below:

1. Locate the Account menu and select Settings & Alerts.
2. Go to Email Alerts section and choose Yes for Receive Credit Card Deposit Notification.
3. Select Save Changes.
4. Go back to the Account and click Account Profile to ensure your email is correct. Make changes if needed and select Submit.

I'm including some resources below that comes in handy on your future tasks with QB Payments:

• Merchant Service Center - Email Alerts.
• Unable to receive Intuit email.

I'll be here if you need further assistance with the process. Any questions are also welcome. Let me know in the comment section. Take care!

Thank you, Stephanie.  What you describe is what I want to do.  However when I go to the settings and alerts section of the merchant service center, I don't see options for email alerts.  I see this:

Grr.  Can't upload screenshot.

Under setting and alert heading,  all I see is 

-Preferences

   Select Landing Page

-Ecommerce Address Verification

Nothing about email notifications.

Thank you for getting back to us, financestaff.

I'd like to share some information about the email alerts in QuickBooks Payments.

We've made some enhancements on how to handle email alerts in QuickBooks Payments. In line with the recent update, you should now start getting notifications to the email address associated with your Merchant account. That's also the reason why you're unable to see the Email alerts options.

Just make sure to check and use the correct email address for your contact info. This way, you'll receive the payments notifications.

To check:

1. Sign in to the Merchant Service Center.
2. Click the Account menu at the top, and then select Account Profile from the drop-down.
3. Go to the Contact Information section, and then click Edit.
4. Change the email address if need be, and its reason.
5. Select Submit.

If you don't receive any email after your client paid the invoice, this might be caused by any of the following:

• The email was moved to your Junk or Spam folder.
• You use a custom email domain (example: johndoe@mycompany.com) or an email client (Outlook, Exchange, AOL, Thunderbird, etc.).
• Your internet service or domain provider blocks the QuickBooks Payments email address.

Otherwise, If you're still not receiving any notification after making necessary changes, I suggest reaching out to our Payments Team so they can investigate further about it.

I've also added this article for common questions about Payments: QuickBooks Payments FAQ.

I'll be here if you still have other concerns about QuickBooks Payments. Take care and have a great day!

Hello,

How long does it take for a vendor to receive a deposit "notification" not the deposit itself but just the notification that a payment has been made. Specifically I'm looking for the time it takes from when the payment is fully submitted by the customer, to when the notification will be sent to the vendor.

Thanks!

Welcome to the Community, @Hank0101.

I'll share information about the notification and deposit time of the payment of the customers in QuickBooks Online.

When a sender makes a payment, they will automatically receive a notification about paying a certain amount while the receiver of the money will be notified once the payment is cleared from the bank.

On the other hand, if you are using QuickBooks Payments, once the customer makes a payment using the link you sent to them, the status of the invoice will show as paid even if the money has not yet been deposited to your account.

Bank deposits for credit card payments take 1-2 business days, whereas bank transfers (ACH) take 2-7 business days. When your bank accepts the transactions, it will determine the deposit date. Your first payments will be deposited in 5 business days. However, it may take a bit longer than usual as we set up your account. Once everything is set up, you can expect your customer payments to be deposited much faster.

Here is an article to help you learn more about QuickBooks Payments: Find out when QuickBooks Payments deposits customer payments.

In this article, you can find additional information: QuickBooks Payments Deposits FAQ.

Don't hesitate to click the Reply button below if you have questions about deposit time in QuickBooks Online. I'm always here to help. Have a great day.