Showing results for 
Search instead for 
Did you mean: 
Active Member

Can not connect to creaitcard

1 Comment

Re: Can not connect to creaitcard

Welcome to the Community, @bzhou,


It's great to have you here today. I can help you connect your credit card account to QuickBooks.


Before anything else, may I know what error message are you getting when trying to connect the account? Knowing more about the issue will help me conduct further investigations, so I can provide the most accurate resolution.


In the meantime, try logging in to your bank’s website outside QuickBooks then verify your account information (such as Account Name, Number and Login credentials). Use the same information when you sync your financial institution to our program. Follow the steps below:

  1. Click the Banking menu from the navigation panel.
  2. Tap the Add Account button.
  3. Enter the name of your Financial Institution in the search field.
  4. Choose the bank you want to connect.
  5. Select Continue.
  6. Key in your login credentials then click Log In.
  7. Mark the box next to the account you will be connecting then clicking the QuickBooks Account drop-down and choosing the QuickBooks Account (from your Chart of Accounts).
  8. Click the Connect button and hit "I'm done. Let's go!".

You may want to check the Add and connect your bank and credit card accounts in QuickBooks Online article to know more about the process.


I want to ensure your credit card gets connected, please let me know how it goes by leaving a comment below. I'll be keeping an eye out for your response. Have a great day!