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Level 1

Can not sync to my bank with quickbooks online

my bank account will not update into my quickbooks online
1 Comment 1
QuickBooks Team

Can not sync to my bank with quickbooks online

Welcome to the Community, @jac-ellen. I'm here to help get your online banking to reconnect so you can start downloading transactions.


Let's perform a manual update to refresh the connection and bring in your transactions. Here’s how:


  1. Go to the Banking tab on the left panel.
  2. Choose Banking, then click on the Update button.
  3. If you’re unable to connect, please wait for 2 or 3 hours and try again.


If you're still getting the same error after 72 hours, I recommend contacting our QuickBooks Online Support to check the connection between your bank and QuickBooks. We can also request to investigate the issue whenever necessary. 


Just in case, read through this article: What to do if you get a bank error or can't download transactions in QuickBooks Online. It includes links to help you fix specific bank errors. 


Feel free to message again if you want to add more details of your banking concern. I'm always around here to help. 

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