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Can't connect bank accounts

Log in information is correct.
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Can't connect bank accounts

Hello and welcome to the Community, @patti10.

 

Did you receive an error 103 when attempting to connect to your bank? If so, this means your banking credentials in QuickBooks Online are incorrect.

 

Before you verify your bank sign-in information, be sure that your browser does not auto-fill your credentials. This can be the reason why you can't connect. If the issue persists, you'll need to check if you can sign in to your bank's website using the same credentials.

 

You can check this article for more details: Fix banking error 103.

 

However, if this isn't the case, please get back to me and let me know your bank's name. I can help check if there are any ongoing issues with the bank you're trying to connect with. 

 

I'll include this article guide just in case you're encountering a different error when trying to connect: What to do if bank transactions won’t download or there's a bank error.

 

I'm always here to help if you need anything else. Have a nice day!

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