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Level 1

Can't connect to Shell Credit union regularly for over a month. I've hit "Update", also I've gone directly in to the edit area and tried sign on there- no luck.

It's error code 102. I've called and emailed QB- they either don't call or tell me it's the bank side. Shell credit union said it's QB's issue. They gave me a number to call that ended up being the pro advisor desk- I'm getting the run around HELP.
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Content Leader

Can't connect to Shell Credit union regularly for over a month. I've hit "Update", also I've gone directly in to the edit area and tried sign on there- no luck.

Good afternoon, PMES1.

 

Thanks for letting me know about the roadblock you've encountered when trying to connect with your credit union in QuickBooks Online.

 

I was able to look into this a bit further and saw that several other users reported having similar problems. The engineers on our side have been made aware and are working to get this resolved as quickly as possible. I recommend reaching out to the Support Team once more to set up a callback. An agent will be able to get you added to the list of affected accounts. Once this is done, you'll then receive emails regarding updates and the fix. You can contact an agent by:

 

1. Clicking the Help button in the top right corner.

2. Select Contact Us.

3. Enter Support in the field and choose Let's talk.

4. From here you can select to receive a callback at a time that's convenient for you.

 

The following link provides these steps if you'd like to save it for future reference: Contact the QuickBooks Online Customer Support Team

 

Once you're speaking with an agent, you may want to mention you believe this is related to INV-43184. This specific error code (102) is usually fixed within 24 hours. You can find out more about resolving this error by visiting the links below:

I'm only a comment or post away if you need assistance with anything else.

 

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