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mmagbanua
Level 3

CAN'T DOWNLOAD WELLS FARGO TRANSACTIONS INTO QB

Hello, It's been 4 days now that I can't download bank transactions from Wells Fargo. Is there a problem in Quickbooks?

 

Thanks

11 Comments
JamesDuanT
Moderator

CAN'T DOWNLOAD WELLS FARGO TRANSACTIONS INTO QB

I checked our system for any reported issues related to Wells Fargo, but I have found nothing, mmagbanua.

 

There are a few things we can do to determine the source of the issue. Your Banking page won't download new transactions if:

  • the connection between Wells Fargo's website and QuickBooks Online is interrupted.
  • Wells Fargo is having a website maintenance.
  • they have updates that need your confirmation.

I'd recommend contacting Wells Fargo about to verify these possibilities. After that, you can update the Banking page manually.

  1. In the Banking page, click the Update button.
  2. Enter the Multi-Factor Authentication (MFA) credentials.
  3. Select Continue update.

If the same thing happens, you can reach out to our QuickBooks Customer Care Team. They'll be able to further investigate this.

 

I'd be much pleased if you can also provide additional information such as error messages and screenshots. Thank you in advance!

mmagbanua
Level 3

CAN'T DOWNLOAD WELLS FARGO TRANSACTIONS INTO QB

I am trying to fix the problem and as I am done the steps at the end of the step this is what appears (please see attached).

Some of the Wells Fargo accounts including the Wells Fargo credit card is working well except the 2 Checking accounts.

 

Thank you JamesDuanT.

 

Sincerely, 

 

Michelle

 

 

JamesDuanT
Moderator

CAN'T DOWNLOAD WELLS FARGO TRANSACTIONS INTO QB

Thanks for the screenshot, mmagbanua.

 

I reviewed our system again about the error 590 when connecting to Wells Fargo. Our engineers are already aware about this and currently working for a fix.

 

I'd recommend contacting our QuickBooks Customer Care Team so they can add your profile to the list of affected users. They'll cascade emails once the error is fixed.

 

I'd appreciate your patience as we get through this. 

mmagbanua
Level 3

CAN'T DOWNLOAD WELLS FARGO TRANSACTIONS INTO QB

Hello JamesDuanT, 

You do have an email contact of Quickbooks Support Team? I can't call them because I am out of US.

 

Thank you.

JanyRoseB
QuickBooks Team

CAN'T DOWNLOAD WELLS FARGO TRANSACTIONS INTO QB

Thanks for getting back to us, mmagbanua.

 

Currently, we don't have any email support for QuickBooks Online. The great news is, we have QBO  Chat Support Team who can add your account to our list of affected users. This way, you'll be notified of any updates on the progress of the investigation via email without calling our phone support.

 

You can contact our chat support through this link: https://help.quickbooks.intuit.com/prechats/offerings/QBOP-CHAT/15024/view.

 

Feel free to leave a comment below if you have any other concerns. Have a good one. 

mmagbanua
Level 3

CAN'T DOWNLOAD WELLS FARGO TRANSACTIONS INTO QB

Thank you JanyRoseB. Problem still occurs.

GarlynGay
Moderator

CAN'T DOWNLOAD WELLS FARGO TRANSACTIONS INTO QB

We appreciate your patience while waiting for a resolution, mmagbanua.

 

When I checked the issue, our engineers are still working on fixing it. Please give us a phone call so we can add your company to our affected list of users. You can get our phone number here

 

 

We'll be glad to help if you need anything else. 

 

mmagbanua
Level 3

CAN'T DOWNLOAD WELLS FARGO TRANSACTIONS INTO QB

Hello GarlynGay, 

 

Sorry I can't give you a call. Our company name is [removed]. Please give much attention to my problem.

 

Thanks

 

Michelle

RenjolynC
QuickBooks Team

CAN'T DOWNLOAD WELLS FARGO TRANSACTIONS INTO QB

Hi Michelle,

 

Once there is an update on this issue, we will make sure to keep this thread posted. 

 

Thank you for your patience. I'll be around if you have any additional questions or concerns about QuickBooks.

 

ZSS1535
Level 1

CAN'T DOWNLOAD WELLS FARGO TRANSACTIONS INTO QB

I am having the same issue and it has been 7 days no solution from QBO next step is cancel the service as we cannot go weeks without accounting functionality.

 

 

Angelyn_T
QuickBooks Team

CAN'T DOWNLOAD WELLS FARGO TRANSACTIONS INTO QB

Hello there, @ZSS1535.

 

Our product developers/engineers are closely working with your bank to resolve this issue. At this time, I suggest getting in touch with our QuickBooks Support so you'll be added to the list of affected users. You'll get an email notification as soon as there'll be an update with your bank's connection and QuickBooks.

 

For the support's contact information, you may check this article: QuickBooks Online Support.

 

Thank you for your patience, feel free to add a post if you have any other concerns. Have a good one!

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