Hello, It's been 4 days now that I can't download bank transactions from Wells Fargo. Is there a problem in Quickbooks?
I checked our system for any reported issues related to Wells Fargo, but I have found nothing, mmagbanua.
There are a few things we can do to determine the source of the issue. Your Banking page won't download new transactions if:
I'd recommend contacting Wells Fargo about to verify these possibilities. After that, you can update the Banking page manually.
If the same thing happens, you can reach out to our QuickBooks Customer Care Team. They'll be able to further investigate this.
I'd be much pleased if you can also provide additional information such as error messages and screenshots. Thank you in advance!
Thanks for the screenshot, mmagbanua.
I reviewed our system again about the error 590 when connecting to Wells Fargo. Our engineers are already aware about this and currently working for a fix.
I'd recommend contacting our QuickBooks Customer Care Team so they can add your profile to the list of affected users. They'll cascade emails once the error is fixed.
I'd appreciate your patience as we get through this.
Thanks for getting back to us, mmagbanua.
Currently, we don't have any email support for QuickBooks Online. The great news is, we have QBO Chat Support Team who can add your account to our list of affected users. This way, you'll be notified of any updates on the progress of the investigation via email without calling our phone support.
You can contact our chat support through this link: https://help.quickbooks.intuit.com/prechats/offerings/QBOP-CHAT/15024/view.
Feel free to leave a comment below if you have any other concerns. Have a good one.
We appreciate your patience while waiting for a resolution, mmagbanua.
When I checked the issue, our engineers are still working on fixing it. Please give us a phone call so we can add your company to our affected list of users. You can get our phone number here.
We'll be glad to help if you need anything else.
Once there is an update on this issue, we will make sure to keep this thread posted.
Thank you for your patience. I'll be around if you have any additional questions or concerns about QuickBooks.
Hello there, @ZSS1535.
Our product developers/engineers are closely working with your bank to resolve this issue. At this time, I suggest getting in touch with our QuickBooks Support so you'll be added to the list of affected users. You'll get an email notification as soon as there'll be an update with your bank's connection and QuickBooks.
For the support's contact information, you may check this article: QuickBooks Online Support.
Thank you for your patience, feel free to add a post if you have any other concerns. Have a good one!