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Level 1

Can't get the bank to connect to my accounts

Keep getting error that password expired
3 Comments 3
QuickBooks Team

Can't get the bank to connect to my accounts

I got your back to help you pass on your password expiration error to connect your QuickBooks Online account, @ jaci2.


We can try signing into your bank account to verify if you need to change your bank credentials. If your password is expired, it'll prompt you to modify the information on your bank's website.


Once updated, log into your QBO account and update the bank information. Let me show you how:


  1. On the left navigation bar, select Banking.
  2. Choose the Banking tab.
  3. Click your bank account and the pencil icon.
  4. Select Edit sign-in info.
  5. Enter bank information.
  6. Click Save and connect.
  7. Once you see a confirmation message, click on I'm done, Let's go!


I'm also adding this resource for additional reference in modifying your account's credentials: How to update your bank account sign-in information.


Once QuickBooks has downloaded your transactions, you can review and categorize them and put them in the correct accounts.


As always, get back in here if you have other questions about connecting your bank with QuickBooks. I'll be happy to assist you again. Keep safe and take care.

Fiat Lux - ASIA
Level 15

Can't get the bank to connect to my accounts


Utilize the trial version of SlickConnect to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank.


QuickBooks Team

Can't get the bank to connect to my accounts

Hi, @jaci2.


Hope you’re doing great. I wanted to see how everything is going about connecting your bank account concern you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.


Looking forward to your reply. Have a pleasant day ahead!

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