cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

Can't open Quickbooks in new laptop.

I had to get a new laptop because the old one quit.  Something wrong with the hard drive so I can't transfer QB to the new laptop.  Downloaded QB with my product key etc.  Now QB rejects all my info: product key, name, email address etc. So I can't get into the place where I can reset my password. Effectively I cannot use QB.

1 Comment
Highlighted
QuickBooks Team

Can't open Quickbooks in new laptop.

Let's you logged in to your QuickBooks, ElNifto.

 

The product numbers you used are probably not correct. That's why they won't work when trying to activate the software. You can use the License Look Up tool to search for the correct license and product numbers.

 

Just enter your business phone number that is linked to your Intuit Account to begin the search. Once the tool finds the details, you'll receive an email on your primary email address. Then, you can proceed with the activation process.

 

If the same thing happens, I'd suggest contacting our Customer Care Team. They have secure access to your account and will help you activate the software so you can use it on your new laptop.

 

Here's how to get their contact number:

  1. Go to this link https://help.quickbooks.intuit.com/en_US/contact.
  2. Select your product and version.
  3. Click the QuickBooks Orders & Account Management topic.
  4. Click the Manage Your QuickBooks Account sub-topic.
  5. Scroll down and click the Get Phone Number button.

I'll be around if you need more help.

Need to get in touch?

Contact us