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Level 1

Can't record deposit from customer due to issuing refund for another customer creating a negative charge

Let's see if I can explain this right. Charged "Bob" $1165.94 for his monthly invoice through our credit card processor. The same day I refunded "Sally" $2088.07 back to her credit card for another invoice that was not supposed to be auto charged that month. This created a withdrawal from our bank account of $922.13. I have created the credit memo and refund check for Sally and that shows in my bank ledger, so her account balance is right, but I can't record the deposit from Bob because there is no actual deposit for the day since we refunded more than we charged. 

 

I have spent days reading through threads but I just can't find the answer to this particular question. 

Solved
Best answer January 07, 2020

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QuickBooks Team

Can't record deposit from customer due to issuing refund for another customer creating a negative charge

Good morning, @MacH.

 

I'm here to help you get this issue resolved. 

 

You'll need to delete the unmatched transaction and manually recreate the bank deposit. 

 

Here's how: 

 

Delete unmatched transactions in Express mode

  1. Choose the appropriate transaction.
  2. Then from the Action drop-down, select Ignore. This removes the single transaction from the Transaction list window.
  3. To remove multiple transactions at once, select the checkbox for the transactions you want to remove. Then from the Batch Actions drop-down, click Ignore.

Delete unmatched transactions in Classic (Register) mode 

There's no option to delete a single unmatched transaction if you're in the Classic Mode.

 

To remove multiple transactions from a statement: 

  1. From the Bank Feeds, go to the Items Received From Financial Institution section.
  2. Highlight the statement you want to delete.
  3. Choose the Delete button.
  4. On the Delete Statement window that appears, select Yes.

Record deposit

1. On the Homepage, select Record Deposits / Make Deposits

2. In the Payments to Deposit window, select the payments you want to combine. Then select OK

3. In the Make Deposits window, from the Deposit to drop-down menu, select the account you want to put the money into. 

4. Make sure the deposit total and selected payments match your deposit slip. Use your deposit slip as a reference.

5. Enter the date for the deposit.

6. Add a memo as needed.

7. When you're ready, select Save & Close

 

Each bank deposit creates a separate record. Make deposits one at a time for each of your deposit slips.

 

Important: All transactions currently in your Undeposited Funds account appear in the Bank Deposit window. If you don’t see one you need to add, put it in the Undeposited Funds account

 

That's all there is to it! 

 

If you have any other questions, please feel free to reach out. 

 

 

 

 

 

View solution in original post

3 Comments
Highlighted
QuickBooks Team

Can't record deposit from customer due to issuing refund for another customer creating a negative charge

Good morning, @MacH.

 

I'm here to help you get this issue resolved. 

 

You'll need to delete the unmatched transaction and manually recreate the bank deposit. 

 

Here's how: 

 

Delete unmatched transactions in Express mode

  1. Choose the appropriate transaction.
  2. Then from the Action drop-down, select Ignore. This removes the single transaction from the Transaction list window.
  3. To remove multiple transactions at once, select the checkbox for the transactions you want to remove. Then from the Batch Actions drop-down, click Ignore.

Delete unmatched transactions in Classic (Register) mode 

There's no option to delete a single unmatched transaction if you're in the Classic Mode.

 

To remove multiple transactions from a statement: 

  1. From the Bank Feeds, go to the Items Received From Financial Institution section.
  2. Highlight the statement you want to delete.
  3. Choose the Delete button.
  4. On the Delete Statement window that appears, select Yes.

Record deposit

1. On the Homepage, select Record Deposits / Make Deposits

2. In the Payments to Deposit window, select the payments you want to combine. Then select OK

3. In the Make Deposits window, from the Deposit to drop-down menu, select the account you want to put the money into. 

4. Make sure the deposit total and selected payments match your deposit slip. Use your deposit slip as a reference.

5. Enter the date for the deposit.

6. Add a memo as needed.

7. When you're ready, select Save & Close

 

Each bank deposit creates a separate record. Make deposits one at a time for each of your deposit slips.

 

Important: All transactions currently in your Undeposited Funds account appear in the Bank Deposit window. If you don’t see one you need to add, put it in the Undeposited Funds account

 

That's all there is to it! 

 

If you have any other questions, please feel free to reach out. 

 

 

 

 

 

View solution in original post

Highlighted
Level 1

Can't record deposit from customer due to issuing refund for another customer creating a negative charge

Well that was definitely easier than I was making it out to be. Thank you so much for your help!

Highlighted
QuickBooks Team

Can't record deposit from customer due to issuing refund for another customer creating a negative charge

Thanks for taking the time to post an update, @MacH.

 

It's great to know that you found the solution helpful and were able to record the deposits!

 

The Community is always here should you need help in the future. Cheering you a great rest of the week.  

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