After click add bank account from Citi, it pumps up a new window to let me login to my bank account.
After typed in my login essentials, it went to a new page showed "by selecting Authorize Access, you're directing Citi to give intuit access immediately to information from following accounts, and all other accounts currently linked to your User ID when Citi makes that information available xxxxx"
BUT!!! after scroll down to the last part of the page, the only two buttons are
1. Authorize Access ---- which are not clickable, it's grey (see attached img)
2. Cancel ---- the only thing I can do!!
What's wrong with it? I tried many times in different days, in different times, in different browsers, and in different computers!
Please help! I need to sync Citi expenses for my business!
Aside from the troubleshooting steps you've done, we can escalate this to our engineers. I encourage you to contact our Support Team. They can take note of this issue and pass it along for further investigation.