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Community Contributor *

Capital One connectivity


Have been trying to connect Quickbooks Desktop to Capitalone. I followed all the instructions  - went into the company "my company" and signed in, disabled bank feeds etc, I found the "Capitalone - New". All good so far. But when I try to login, the sign-in page just keeps spinning (screenshot below). I am able to log in directly from the web browser but the problem is coming in only when I try to log in from Quickbooks.


Thank you in advance.quickboooks-capitalone-connectivity.png

QuickBooks Team

Re: Capital One connectivity

Hi there, Xanadu_Balt.


We have an ongoing case about Bank Feeds connectivity issue with Capital One. Our engineers are still working together for the permanent fix.


In this case, it would be best to contact our Technical Support Team. They'll add you to our notification list and send you an email update or resolution for this one.


Here's how to reach them:


  1. Click Help on the top menu.
  2. Choose QuickBooks Help.
  3. Enter your concern in the Have a Question? section.
  4. Click Contact us.
  5. Choose Solving Issues & Error Messages.
  6. Click Common Errors.
  7. Click Start a Message to contact us.

They'll also post the update of this issue in the QuickBooks Status page.


In the meantime, you can access the bank website and import Web Connect (.qbo) files into QuickBooks Desktop.


If you encounter any issues or error message, you can refer to this article to troubleshoot the problem: Troubleshoot Bank Feeds Web Connect import issues and errors.


Visit the Community again if you need anything else about Bank Feeds.

Community Contributor *

Re: Capital One connectivity

Hello, the option to choose - "Solving Issues & Error Messages." isn't popping up in my Quickbooks Desktop version. Is it possible for you to send it to them?



QuickBooks Team

Re: Capital One connectivity

Hello there, Xanadu_Balt.


Allow me to chime in and share more information about your issue when connecting your Capital One with QuickBooks Desktop.


I've found out that there is an ongoing connectivity issue with Capital One bank. Similar cases have been reported about some users being able to log in directly from the web browse but not from QuickBooks. Please know that our product engineers are closely working on getting this fixed.


In the meantime, I'd recommend contacting our Customer Care Team so you'll be added to the list of affected users. Updates will be disseminated via email as soon as this is resolved.


Here's how you can reach us:

  1. Click Help at the top menu and select QuickBooks Desktop Help.
  2. In the Have a Question? window, click Contact us.
  3. Enter the details of your concern and click Continue.
  4. Choose how you want to reach them and enter the needed information.​

As a reference, you may want to provide this INV-24103 to the representative.


Be sure to stay in touch with me if you have other concerns. I want to ensure this matter gets resolved.