I understand how important it is for you to get the Product/Service configuration resolved, @jamie108. I recommend contacting our Live Support team directly to investigate the root cause of the issue and provide guidance on next steps.
Here's how:
- Open your QuickBooks.
- Go to the Help icon.
- Click the Contact Us option below.
- If the option does not appear after clicking the Help icon, type Contact Us in the search bar.

- Select a topic to connect with.
- Choose what method you prefer.

Also, here are our support hours for QuickBooks Online subscriptions:
Solopreneur, Simple Start, Essentials, Plus
- M-F 6 AM to 6 PM PT
- Saturday, 6 AM to 3 PM PT
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Please let us know if you have any other questions about QuickBooks using the "Reply" button.