I got your back, jhobor.
Since you are unable to enter a value in the Category field, I'd recommend checking your browser. It's possible this could have something to do with temporary internet files. Browsing applications store these types of records, but sometimes they can cause issues with certain web pages. You can open a private window and check to see if the file displays correctly.
Here's how to access incognito mode in some of the most commonly used web browsers:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Option + P
If the same issue repeats while browsing privately, it's safe to say this problem's being caused by your browser. It can be fixed by clearing cached data and Intuit-specific cookies.
In the event it continues occurring while using incognito, you'll initially want to try switching to another browsing application. Here's a list of supported browsers:
- Google Chrome
- Mozilla Firefox
- Microsoft Edge
- Safari 11 or newer
You can also check a browser's compatibility with your books by utilizing our browser health checkup tool. QuickBooks supports the current and two previous versions of browsers. If you find that you're using an older version, make sure to update it to its latest release. Steps for doing so can be found on the particular company's website.
Here's an article that you might find helpful when matching and managing your downloaded transactions: Categorize and match online bank transactions in QuickBooks Online.
For additional resources about managing your banking transactions, you can check out the topics from this link: Find help with bank feeds and reconciling accounts for QBO.
Anything else you need help with categorizing transactions can be answered in the Community. Feel free to visit us again for more questions. Stay safe and have a good one.
