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nikovo
Level 2

CC ADJ transactions continuously posting

I'm helping a client and every week or so, multiple "CC ADJ" transactions post in the bank account. These are 3, 6, or 12 fees, many of which are valid transactions.  The problem is that they keep re-posting, even if already input and validated.  It has been a problem for the last year, but now the volume so much that it takes an hour to delete or void them all, and they show back up!  It seems like there is a problem in some bank connection process.  I can delete or void them, yet they show up again and post like new transactions.

 

The batch fee ID is different each time and that is why they are not matching. It also has happened with different bank accounts.


Can anyone help me in preventing these transactions from appearing?

Solved
Best answer June 16, 2021

Best Answers
Kristine Mae
Moderator

CC ADJ transactions continuously posting

Let me help you from here, Nikovo.

 

QuickBooks is a portal. We're dependent on what the bank shares with us. 

 

Your client will have to reach out to their financial institution so they can stop the transactions to be downloaded to our program. 

 

In the meantime, your client can continue with removing or deleting the transactions manually from the Bank Feeds

 

If there's anything else that you need, don't hesitate to let us know. We'll be around to help you. Take care!

View solution in original post

2 Comments 2
Kristine Mae
Moderator

CC ADJ transactions continuously posting

Let me help you from here, Nikovo.

 

QuickBooks is a portal. We're dependent on what the bank shares with us. 

 

Your client will have to reach out to their financial institution so they can stop the transactions to be downloaded to our program. 

 

In the meantime, your client can continue with removing or deleting the transactions manually from the Bank Feeds

 

If there's anything else that you need, don't hesitate to let us know. We'll be around to help you. Take care!

nikovo
Level 2

CC ADJ transactions continuously posting

Thanks - I'll work with the client to verify their download process.

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