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Community Contributor *

Change/Delete Auto Entry for check number?

I can not seem to find a way to stop my manually entered checks from auto entering "ACH" which I must have entered at some time, but now every manually entered check starts with those letters in the check numbers. When I use QB to pay bills and invoices using a check, those payments print perfectly using the correct numbering sequence of our paper checks. See the pic attached, how do I clear the number field?

Solved
Best answer 06-20-2019

Accepted Solutions
QuickBooks Team

Re: Change/Delete Auto Entry for check number?

Thanks for keeping me updated about the steps that you've tried, @gomuchfaster.

 

Let me step into this conversation and provide some information about how the check number works in QuickBooks Desktop.

 

QuickBooks Desktop has its sticky setting feature wherein it increments the numbers on the succeeding transactions. The best thing that we can do is to manually change the check numbers upon creating the checks. To do this, make sure to remove the check-mark on the Print Later box, then enter your desired numbers. Please refer to the screenshot attached for your visual reference:

check number.PNG

 

To give you more details about handling checks, you may refer to this article: Create, modify, and print checks.

 

Our developers are continuously working to improve our products to help our customers run their business easier. I'd encourage you to check out the New Feature section on your QuickBooks to get information regarding the latest product improvements. 

 

To do that:

  1. Click on Help at the top menu bar.
  2. Select on New Features.
  3. Choose New Feature Tour.

Keep me in the loop if there's anything else you need with checks. I'm always ready to help. Have a great day!

9 Comments
QuickBooks Team

Re: Change/Delete Auto Entry for check number?

Hello @gomuchfaster,

 

The number in the Check No. field is based on the transaction you entered. Let me provide some details and help you from there.

 

You can check your General setting preferences and untick the Automatically remember account or transaction information checkbox.

 

This way, when you can manually enter your checks,without worrying about the number field being filled out all the time.

 

You can always let me know if you have any other concerns or, questions. I'll always be here if you need help

Community Contributor *

Re: Change/Delete Auto Entry for check number?

Thanks for the prompt reply.

 

I tried the suggested solution and still have the same issue. No matter what I try, the "ACH" pictured in the first post comes back with every new check I try to manually enter.  Is there possibly another solution?  

 

Thanks!

QuickBooks Team

Re: Change/Delete Auto Entry for check number?

Hello gomuchfaster,

 

Let's re-sort your lists to put back their default order. Doing this will fix QuickBooks odd behavior, including the number field working differently. I'll guide you through how.

  • From the Banking menu:
    1. Click Banking, click Write Checks.
    2. Click in the Pay to the order of field then on the keyboard press Ctrl+L to open the master Name List.
    3. Click the Include Inactive checkbox. 
    4. Click the Name drop-down and select Re-sort List.
    5. Click OK on the Are you sure you want to return this list to its original order? prompt.
  • From the Find window (if you do not have Banking permissions):
    1. Click Edit, then Find.
    2. Click the Advanced tab.
    3. From the Filters list, click Name. Click the Name field and on the keyboard, press Ctrl+L.
    4. Click  the Include Inactive checkbox. 
    5. Click the Name drop-down and select Re-sort List.
    6. Click OK on the Are you sure you want to return this list to its original order? prompt.
  • If the previous steps do not successfully re-sort the name lists:
    1. Choose Company, then Make General Journal Entries.
    2. Select the Name column and press Ctrl + L to display the Names List.
    3. At the bottom of the list, select the Include Inactive checklist.
    4. Select the arrow next to Name.
    5. Select Re-sort List.
    6. Select OK.

Once done, please close and reopen QuickBooks. Then, try writing a check again.

 

You can find the details in this article about: Re-sort lists.

 

I've also added this article for future reference: Accounts Payable workflows in QuickBooks Desktop.

 

If you have other questions in mind, please don't hesitate to reach out anytime.

Community Contributor *

Re: Change/Delete Auto Entry for check number?

Thanks for your continued help, but I'm afraid I've not been able to solve the issue.

 

I have tried resorting all the lists as per your suggestion and rebooted, that didn't fix the issue.

I then sorted each list individually and rebooted after each list resort, that didn't fix the issue.

I then verified and rebuilt my database, that didn't fix the issue.

I have tried entering a numeric check number in an effort to reset the check number from ACH to something else, this also had no effect.

 

Where does quickbooks pull the last check value from? How can I delete the "ACH" data entry point to set this to no values?

Community Contributor *

Re: Change/Delete Auto Entry for check number?

I've made a small amount of progress.

 

I was able to write a check and entered "1" as the check number and QB gave me a warning about using a duplicate check number, which I accepted the warning and the check was recorded using "Save and New" and the next check came up numbered "2" which makes me feel like we've gotten rid of the "ACH" entry, but how do I stop QB from auto entering check numbers so I can just record debit transactions from my statement that don't have check numbers?

QuickBooks Team

Re: Change/Delete Auto Entry for check number?

Thanks for keeping me updated about the steps that you've tried, @gomuchfaster.

 

Let me step into this conversation and provide some information about how the check number works in QuickBooks Desktop.

 

QuickBooks Desktop has its sticky setting feature wherein it increments the numbers on the succeeding transactions. The best thing that we can do is to manually change the check numbers upon creating the checks. To do this, make sure to remove the check-mark on the Print Later box, then enter your desired numbers. Please refer to the screenshot attached for your visual reference:

check number.PNG

 

To give you more details about handling checks, you may refer to this article: Create, modify, and print checks.

 

Our developers are continuously working to improve our products to help our customers run their business easier. I'd encourage you to check out the New Feature section on your QuickBooks to get information regarding the latest product improvements. 

 

To do that:

  1. Click on Help at the top menu bar.
  2. Select on New Features.
  3. Choose New Feature Tour.

Keep me in the loop if there's anything else you need with checks. I'm always ready to help. Have a great day!

Community Explorer **

Re: Change/Delete Auto Entry for check number?

I'm having the exact same problem with check numbers repeating a unique entry I used one time. I even went back to that check and removed the number altogether. Made no difference. Now, when I try save and new, I'm getting a beep. The save and new button is highlighted, the clear button will not clear the check.
Community Explorer **

Re: Change/Delete Auto Entry for check number?

Update:  I was able to do the same thing as "gomuchfaster," and now the number 2 fills in the no. box each time I open a new blank check.   But still cannot get it to give me a blank no. box.

QuickBooks Team

Re: Change/Delete Auto Entry for check number?

Hi there, C_Geil.

 

Thanks for posting an update with regards to the issue you're having when creating checks. It looks like all the steps that we can share here in the Community have already been provided.

 

In this case, we recommend contacting our Technical Support Department. They will be able to take a closer look at this, or do a screen share with you to determine why you're not able to customize the check number.

 

Here's how to reach out to them: 

 

  1. Click the Help menu and select QuickBooks Help.
  2. Click Contact Us in the bottom section of the page.
  3. Indicate that you're having issues with check numbers and click Continue.
  4. Click Start messaging or Get a callback

Visit us again in the Community if you have other questions.