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Charged a customer for 3 invoices, issued a refund for 2, I want close the paid invoice and keep the refunded invoices open.

Hi!

 

I use QuickBooks Online.

 

I accidentally charged a customer's credit card for 3 invoices (let's say +$5 each for invoices A, B, and C; +$15 total), when I only mean't to do one (only A: $5). I reversed the payment through the merchant center for the two that were mistakenly charged (B and C, -$10). Now, in my bank feed I have: Payment for the amount of invoices A, B, and C as one transaction (+$15), and refunds for the amount of B and C ($-10) shortly after. How do I mark the one invoice as paid, but keep the other two open when classifying these transactions.

 

My bank feed looks like:

  1. Transaction 1: +$15; "Intuit Soln Deposit" (payment of A, B, C)
  2. Transaction 2: -$10; "Intuit" (refund of B, C)

 

What I ultimately want to be reflected: Payment of invoice A. Invoices B and C are still open.

Any ideas on how to do this? Thanks!

1 Comment
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Charged a customer for 3 invoices, issued a refund for 2, I want close the paid invoice and keep the refunded invoices open.

@Jonathan1879 Thanks for joining community.

 

Since the refunds were processed within the Merchant Service Center, not QuickBooks, in order to fix these invoices you will need to create a refund receipt in QuickBooks using the same line items that were on the invoices. Then you will need to create new versions of the invoices for payment. 

 

Here's why: 

 

The original invoices show why you processed the payments. The refund receipts show you gave payment back for the same reasons. The new invoice will allow for payment when you are ready to process.

 

Let me know if you need additional help.

 

 

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