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eds1
Level 1

chase balance not updating

paid for the account safe service in order to have transaction import into qbo- balance does not update

1 Comment
SophiaAnnL
Moderator

chase balance not updating

This issue has been reported to our engineers, Eds1.

 

Our online banking team is working with the Chase Bank to determine why the balance is not updating in your bank feed. In the meantime, it would be best to contact our Customer Care Team. They'll add you to the list of affected users, so you'll be updated once this issue is resolved.

 

Here's how to get our phone number:

  1. Go to this website https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Online.
  3. Click the Solving issues & error messages topic.
  4. Click the Banking sub-topic.
  5. Scroll down and click the Get Phone Number button.

I appreciate your patience on this. Do let me know if you need anything else.

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