I've checked our records, Colormecadence. There is no open investigation for Chase bank.
I'll help you fix it. We'll just update the account to refresh the connection. Here's how:
- Click the Gear icon.
- Go to Bank accounts.
- Click Refresh all.
Once the connection is back, the transactions will be downloaded. Then, you can categorize them.
Visit the Community if you have other banking concerns. Keep safe!