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Anonymous
Not applicable

Chase CC Feed issue

I have an issue that has been happening for a a few months now. My Chase CC account that is linked with QB is only importing some of the transactions.  I have tried using a different log in to my Chase account, I have reset the link but it still does it. 

This is a big issue because my account are off now and I have to do 1 by 1 and see what has been imported and what as not. 

Is there a fix? 

5 Comments
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Moderator

Chase CC Feed issue

Thanks for reaching out to us here in the Community, @Anonymous.

 

I'm here to provide some update about the issue with Chase Bank not importing all transactions in QuickBooks Online (QBO).

 

This has been reported as an ongoing with an investigation number 23738 (or INV-23738). Our Product Engineers are now working to get things back to normal as soon as possible.

 

While we don't have a firm timeline for when this will be resolved, I'd suggest contacting our Phone Support team and provide the investigation number above. They have the tools that can check your account and add your company details to the list of affected users. You'll receive an email notification once an update is available.

 

To reach them, you may visit this link and proceed to Connect with a QuickBooks Expert: Get help with QuickBooks Online. I'll also get back to you on this post once I get a notification that the issue is resolved.

 

Thanks for your understanding and patience while we look into this. Please know that I'm only a post away should you have any follow-up questions. Take care always!

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Level 1

Chase CC Feed issue

my chase accounts will not connect.  it asked me to log in to grant access which i do but that doesn't help.  i am the primary user.. i also have two seperate QB subscrptions.. one pro and one homebased bus.   it's the homebased that's giving me trouble.

 

does anyone know what the issue is?

 

xoxo - Kelly

 

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QuickBooks Team

Chase CC Feed issue

Hi there, @KWHouston.

 

I appreciate you took the time to let us know about this. I can share some reasons why you're experiencing bank connection issue with Chase in QuickBooks.

 

Our engineers are aware of this issue and they're currently investigating this particular occurrence. Please give our Customer Care Team a call to add you to the list of affected users. Just ask the phone agent to attach your case number to INV-21930, so you’ll be able to receive information about this once available.

 

Here's how to reach them: Get help with QuickBooks Online.

 

We’re actively working towards resolving this issue as soon as possible. Thank you for your patience and understanding.

Highlighted
Level 1

Chase CC Feed issue

Hi,

Was this issue of Chase Credit Card feeds resolved? we have been geting this error "Looks like we don't have access to this account" for quite a few days now. This is happening with our companies that have Chase Bank and Credit cards. The companies that do not have credit cards are getting connected on and off then getting disconnected. 

Thanks

 

Highlighted
QuickBooks Team

Chase CC Feed issue

Thanks for bringing this to my attention, @gpath.

 

This issue is recently reported and already closed. And to get this fix, let's disconnect and reconnect your bank account to get you back up and running.

 

I've checked if there's a new on-going issue about Chase Credit Card bank feeds but there isn't currently one. In the meantime, disconnecting and reconnecting your Chase Credit Card bank account can help us isolate this.

 

Here's how to disconnect the bank account:

 

  1. From the left menu, click Banking.
  2. Select the Chase Credit Card account.
  3. Click the pencil icon, then choose Edit account info.
  4. In the Account window, check the box beside Disconnect this account on save.
  5. Click Save and Close.

Here's an article for your reference: Disconnect Bank Account.

 

To reconnect your bank account, here's how:

 

  1. From the left menu, click Banking.
  2. Click Add Account.
  3. Search for Chase Bank, then enter your Login ID and Password and click Continue.
  4. Complete the security verification steps and click Securely connect.
  5. Select Credit Card from the Account type drop-down.
  6. Click Connect.

When the download is complete, go back to the Banking page to review and add your transactions to QuickBooks Online.

 

I've got you an article for your reference: Connect Bank and Credit Card Accounts.

 

That's it! Please keep in touch if you have additional questions, or if there's anything else I can do for you.

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